Job Description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Sales Manager, you will play a key role in driving the success of our sales department. Reporting to the General Manager, you will lead your team in delivering exceptional customer experiences, implementing innovative sales strategies, and achieving ambitious performance goals. Join us and be part of a company where your leadership and dedication will contribute directly to our mission of creating a welcoming and rewarding shopping experience for every customer.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Customer Engagement: Ensure a welcoming environment by optimizing customer flow, promptly addressing their needs, and collaborating with Sales Consultants to enhance the shopping experience.
• Customer Relations: Resolve customer concerns swiftly, oversee Customer Experience Calls (CECs) to gather feedback, and manage short ship situations to maintain satisfaction.
• Sales Performance: Provide guidance to the sales team, identify opportunities, and implement strategies to maximize profitability while coordinating promotional efforts with the catalog team.
• Team Leadership: Mentor, train, and develop the sales team through structured programs, one-on-one meetings, and regular performance reviews to foster excellence and continuous growth.
• Operational Oversight: Assign and oversee Floor Whip responsibilities to ensure customer needs are met efficiently, while maintaining an active presence on the sales floor.

What you need to be successful:

• Proven excellence in customer service and strong communication skills.
• Demonstrated ability to lead and collaborate effectively in a team environment.
• Strong problem-solving skills with a sense of urgency and attention to detail.
• Proficiency in using intermediate computer skills and relevant software applications.
• Previous sales management experience is an asset but not required.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.