Total Credit Services
Limited (TCS) is a member of the JN Group. The company commenced
operations in 2003 as a debt recovery specialist. Since then, the company
has broadened its range of services, which now include business process outsourcing
(BPO). Currently, the company provides a wide range of business and
knowledge process outsourcing services, including inbound and outbound contact centre
operations, live chat, customer care, sales support, and debt collections. This
evolution boldly reflects the company's commitment to delivering reliable,
customer-focused solutions, while leveraging its deep understanding of the
financial services sector.

The company is actively seeking a
Sales Manager – New Business Development
who will be responsible for driving
the company’s growth by actively sourcing, pursuing, and securing new business
opportunities. The incumbent will be tasked with building relationships,
identifying client needs, developing tailored solutions and positioning the
company as a trusted partner.

What You’ll Do

New Business Acquisition

• 
  Proactively
  identify, research, and pursue new business opportunities in target
  markets aligned with the company’s growth strategy
• 
  Develop
  and execute a strategic sales plan to penetrate new sectors, geographies,
  and high-potential clients
• 
  Build
  and maintain a robust sales pipeline through cold calling, networking,
  market research, referrals, and targeted prospecting
• 
  Deliver
  compelling, customized sales presentations and proposals that effectively
  communicate the company’s value proposition

Client Relationship Management

• 
  Establish
  and nurture strong, consultative relationships with key decision-makers
  and stakeholders within prospective client organizations
• 
  Serve
  as the primary point of contact for potential clients throughout the sales
  cycle, ensuring a seamless and professional experience

Sales Strategy & Market
Intelligence

• 
  Analyze
  industry trends, competitor activity and market dynamics to identify
  emerging opportunities and areas of competitive advantage
• 
  Collaborate
  with leadership to refine the company’s value proposition, pricing
  strategies and go-to-market approach
• 
  Provide
  regular sales forecasts, pipeline reports and business development
  updates to senior leadership

Contract Negotiation &
Closing

• 
  Lead
  contract negotiations with prospective clients, ensuring favorable terms
  while maintaining client satisfaction and alignment with company policies

Cross-Functional Collaboration

• 
  Partner
  with stakeholders to develop targeted campaigns, promotional materials,
  and lead-generation strategies that support business development efforts
• 
  Work
  with stakeholders to ensure accurate solution scoping and seamless
  handover of new accounts for implementation

Performance Monitoring &
Reporting

• 
  Track
  sales performance against targets, proactively addressing gaps and
  adjusting strategies as needed
• 
  Prepare
  detailed reports on business development activities, sales performance and market insights to inform leadership decision-making.

Requirements

The successful candidate should have:

• 
  Bachelor’s
  degree in Business Administration, Finance, Marketing, or a related field. A Master’s
  degree is an asset
• 
  5+
  years of progressive experience in B2B sales, business development, or key
  account management, preferably in [industry – e.g., BPO, technology,
  financial services, etc.]
• 
  Proven
  track record of consistently meeting or exceeding new business sales
  targets
• 
  Demonstrated
  ability to manage long, consultative sales cycles and close high-value
  deals
• 
  Strong
  financial acumen with the ability to develop and negotiate complex
  proposals and contracts
• 
  Excellent
  communication, negotiation, and presentation skills
• 
  Proficiency
  in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• 
  Ability
  to travel as required for client meetings, industry events, and networking
  opportunities.

• 
  Reliable
  motor vehicle
• 
  Ability
  to travel to meet the requirements of the role
• 
  Ability
  to meet deadlines with minimal supervision
• 
  Willingness
  to work outside normal hours when required
• 
  Willingness
  to execute all duties and responsibilities of the post in accordance with
  the vision and mission of Total Credit Services Limited.