Job Description

About Birdeye Inc.

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.

Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com.

About Myna

Myna is the AI coworker for front desk operations at multi-location healthcare and dental brands. She answers every call, identifies the patient, asks the right screening questions, negotiates a time that works, and confirms by text — so practices can book appointments, deflect routine calls, and improve access to care without adding front desk staff.

Myna runs across every location, carries brand and location context into every conversation, and works alongside Birdeye's marketing and CX coworkers — so the same platform that gets a patient to call, gets them booked.

Myna runs on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations across EHRs, PMSs, and CRMs. Myna is an AI-native company funded by Birdeye. Learn more at myna.ai.

What You'll Do

• Lead & Scale: Build, mentor, and direct a high-performing team of B2B SaaS Account Executives focused on the North American Small Business (SMB) market.
• Pipeline & Funnel Governance: Drive team performance across the middle and bottom of the funnel (MOFU/BOFU), ensuring high conversion rates from SDR-set meetings to closed deals.
• Deal Coaching & Execution: Join critical calls, lead deal reviews, and coach AEs on mastering value-based demos, strategic discovery, negotiation, and closing techniques.
• Cross-Functional Collaboration: Partner closely with SDR Managers, Marketing, and Customer Success to optimize lead handoffs, streamline workflows, and maximize customer acquisition.
• Executive Alignment: Facilitate communication for complex or critical deals between senior leadership, external stakeholders, and your sales team to expedite closing.
• Strategy & Innovation: Stay current with AI agentic solutions, industry trends, and competitor dynamics to continuously refine team playbooks and go-to-market execution.

Responsibilities

• Drive Revenue Outcomes: Accountable for consistently meeting and exceeding quarterly and annual team quota targets.
• Team Development: Conduct weekly 1:1s, pipeline audits, and call coaching sessions to elevate team performance and build future sales leaders.
• Sales Methodology Excellence: Instill a value-based selling approach across the team, ensuring AEs articulate product value and ROI effectively.
• Process & Friction Optimization: Identify revenue bottlenecks across the sales cycle and implement proactive strategies and internal processes to reduce friction.
• Forecast Accuracy: Maintain accurate revenue forecasts and pipeline visibility within the CRM for executive reporting.
• Stakeholder Management: Serve as an escalation point for enterprise-level or critical customer discussions to ensure long-term trust and alignment.

Requirements

• Leadership Experience: Proven track record managing or leading a team of B2B SaaS Account Executives targeting the North American market.
• Closing Track Record: Prior experience as a top-performing B2B SaaS Account Executive with a demonstrated history of exceeding individual quota.
• Deal Strategy & Negotiation: Expertise in coaching teams through complex mid- market/SMB sales cycles, value pricing, and closing dynamics.
• CRM & Tech Stack Mastery: Deep proficiency with CRM software (e.g., Salesforce), sales engagement tools, and revenue forecasting platforms.
• Communication & Influence: Exceptional written, verbal, and executive presentation skills in English.
• Process Builder: Demonstrated ability to establish, refine, and enforce internal sales processes and deal desk workflows.
• Education: Bachelor’s degree (or equivalent) in business, marketing, or a related field.

Why You’ll Join Us

Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build — and into how we operate as a team — we’re not just keeping up with the future, we’re defining it.

Here, you’ll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you’ll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.