As a Sales Manager, Mortgage at RHB Bank Berhad, you will be responsible for leading and managing a team of mortgage sales executives to achieve sales targets and expand the bank's mortgage loan portfolio.
Job Responsibilities
* Develop and implement effective sales strategies to meet and exceed mortgage sales targets.
* Lead, motivate, and coach a team of mortgage sales executives, providing guidance and support to enhance their performance and career development.
* Monitor team performance, conduct regular performance reviews, and implement corrective actions as needed.
* Identify new business opportunities and cultivate relationships with property developers, real estate agents, and other potential referral sources.
* Ensure compliance with all internal policies, banking regulations, and ethical standards in mortgage sales activities.
* Analyze market trends, competitor activities, and customer feedback to identify areas for improvement and new product development.
* Prepare and present sales reports, forecasts, and business plans to senior management.
* Collaborate with other departments, such as credit, operations, and marketing, to streamline processes and enhance the customer experience.
* Handle customer complaints and provide effective solutions to maintain high customer satisfaction.
* Stay updated on industry best practices and changes in mortgage lending regulations.
Job Qualifications
* Bachelor's degree - Any related field(s).
* Minimum of 5 years of experience in mortgage sales, with at least 2 years in a supervisory or management role within a financial institution.
* Proven track record of achieving and exceeding sales targets in mortgage products.
* Strong leadership, coaching, and team management skills.
* Excellent communication, interpersonal, and negotiation skills.
* In-depth knowledge of mortgage products, services, and lending regulations in Malaysia.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
