Job Description

Job Status and Requirements:

1. Must be able to work on Guam, USA without restrictions:​

• US Citizens or US Permanent Residents

• Residents of Federated States of Micronesia (FSM)

2. This position is not eligible for:​

• Relocation Package

• to be US Work Visa Sponsor

Education: Bachelor’s degree / higher education qualification

Service years - Two or more years of experience in a hospitality or resort sales and/or experience at Military/Government accommodation and leisure related administrative works.

What’s the job?

As a Sales Manager- Military & Government, local corporate you’ll develop and execute sales strategies and plans to ensure targets are met and goals are achieved for Crowne Plaza Resort Guam. Regularly sell bedrooms, meeting rooms and restaurant & bar through direct client contacts, vendors, travel agents, tour operators, visitor bureaus, convention bureaus, IHG Sales Team and other partners.

Your-day-to-day

People

• Support colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend or initiate any HR related actions where needed.

• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.

• Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, partnership, publicity, community relations, special sales projects, etc

Financial

• Achieve all personal sales goals and maximize profitability.

• Help create the department’s annual budget and the setting of segment goals.

• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume for Military & Government related Individual bookings and Groups, also food and beverage and banquet sales.

• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plans.

• Coordinate all methods of maintaining and increasing business volume. This includes Day-to-day sales activities, Business rapport creation and management, On/Offline advertising and sales promotions, partnership, publicity, community relations, special sales projects, etc.

• Optimize the seasonal/occasional Revenue maximization opportunities such as Regular/Annual Military exercises and/or occasional Military ships-in to Guam and Saipan.

Guest Experience

• Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.

• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services

• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint

• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.

• Schedule conventions and/or business group activities at the resort and coordinate with other resort-level departments to facilitate services agreed upon by the sales office and prospective clients.

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally.

• Identify improvements to marketing activities and overall hotel sales performance and work with other departments.

• Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.

• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans