Job Description

Main duties and responsibilities

• Delivery of own account management targets
• Creation of overall account strategy – including and not limited to cross-selling of products, maximisation of profitability, high usage of GB products and services
• Responsible for leading own team of account managers and developing account specific plans for each of them
• Achieve retention of all accounts
• Delivery of account specific contractual obligations
• Account Plan for any key account to be discussed min 2 times yearly
• Delivery of new business/store affiliation
• Customer relationship management to reach partnership level
• Improve merchant knowledge and expertise with our services
• Coordinate SELL OUT activities for own portfolio of Key accounts with Business Support Team
• Accurate use of CRM to plan, record and report account specific activity
• Follow Global Blue (GB) guidelines and excellent usage of GB sales tools
• Accurate use of Salesforce CRM to plan, record and report account specific activity
• Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
• Support any commercial activities including training and presentation
• Willing and able to travel to various stores for training or to conduct merchant meetings
• Conduct merchant affiliations for new accounts
• Resolve any issues faced by merchants
• Travel to visit merchants, as required

Background and Education

• Minimum 12 years’ of proven and successful Key Account Management experience from Retail, Luxury and Hospitality Industry is preferred

Specific skills and knowledge

• Fluent in Japanese and English
• Solution provider, establish partnership and ability to create trust and personal relationship
• Good consultative selling and strong analytical and negotiation skills
• Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills
• Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
• Highly organised and able to effectively manage conflicting and competing priorities.
• Strong ability to deliver presentation and with excellent presentation skills
• High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)