Job Description

Responsibilities:

Account objectives & forecast:

• Participate in setting detailed quantified objectives and developing detailed plans (including new opportunities)

Execution: account and relationship management:

• Accomplish measures and report performance against assigned objectives of targeted accounts.
• Perform account management duties including (but not limited to) negotiating short term and long term contracts, administering sales contracts and ensuring terms and conditions are adhered
• in resolution and communication of customer complaints (in coordination with Customer Service)
• Identify growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advance the relationships with customers in order to fully capture them.
• Introduce new products and new solutions to the customers.
• Apply the pricing policy vis -a- vis the assigned accounts.

Sales forecast:

• Develop accurate forecasts of current and prospective customers.

Customer intimacy and needs understanding:

• Establish and nurture relationship with assigned customers (management, purchasing, R&D)
• Understand customers' needs (including Technical) test potential ideas and solutions
• and collaborate with technical services to better serve customers.
• Gather valuable information about the market and competitors from customers and convey
• all necessary where appropriate.
• Collect and document (via CRM) customer knowledge and gather customer needs and feedback (including visit and call reports)
• Ensure link and communication to other functions (Marketing, Technical Service, Customer Service, R&D, operations) and collaborate with other functions on topics related to the customer when relevant.

Requirements:

Essential:

• B.Tech/B.E.Ceramics/Metallurgy/Chemical/Civil/Material Science with minimum 5 year
• experience in handling Sales functions.
• Knowledge of Steel and Refractory Industries.
• Knowledge of manufacturing process, refractory products and application of products.

Preferred:

Interpersonal Skills:

• Ability to work with teams and lead decision-making processes in a team environment.
• Excellent interpersonal communication and listening ability.

Management Skills:

• Effective negotiation skills.
• Project management skills.
• Effective communication Skills.
• Strong analytical skills.
• Excellent planning and organisational skills.
• A strong ability to be adaptable and flexible.
• Highly motivated, results oriented driven.
• Capable of handling multiple priorities.
• Able to generate multiple solutions to problems in order to troubleshoot them effectively.
• Able to collaborate with external and internal customers and stakeholders.

Other Skills:

• Ability to interpret basic financial data.
• Proficient in MS-Office/GSuites.