Job Description

What You’ll Do:

You will be at the forefront of the hotel's universe - Sales. We need someone to be the face of our hotel in the community. Are you happy, outgoing and love making new connections? Do you want to create amazing events and meetings for your clients and guests? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure that your clients receive excellent service from first contact the signed contract!

Who You Are

• A passionate sales professional ready for a bigger stage and broader impact.
• Entrepreneurial and self-motivated, taking ownership of your markets and success.
• Aligned with PM Hotel Group’s purpose to inspire hospitality greatness and positively impact people, communities, and the planet.
• Guided by Hyatt’s purpose We care for people so they can be their best.
• Inspired by Hawaiian values aloha (kindness), laulima (working together), mālama ʻāina (care for the land), and kuleana (responsibility).
• Collaborative and grounded—you thrive when supported by an ʻohana that values teamwork and heart.

Your Tools for Success

You bring both the art of relationship-building and the science of sales performance. You’re fluent in the digital and analytical tools that drive modern hospitality sales, including:

• Sales & CRM Systems: Delphi, Envision (Hyatt), Salesforce, or CI/TY — used for tracking group leads, client interactions, and pipeline progress.
• Lead Generation & Intelligence: Cvent, Cvent Transient, and Lanyon for RFP management; LinkedIn Sales Navigator for strategic prospecting.
• Market Analytics & Business Intelligence: TravelClick, Agency360, Demand360, and OTA Insight for monitoring production, share, and market trends.
• Productivity & Collaboration: Microsoft Word, Excel, PowerPoint, and Teams — used daily to craft proposals, build ROI models, and present to ownership.
• Marketing & Digital Tools: Canva, Mailchimp, and Hyatt’s digital asset manager for custom collateral and email campaigns.
• AI-Driven Insights: Comfortable leveraging emerging AI and automation tools to enhance client research, content creation, and forecasting accuracy.
• Hospitality Ecosystems: Familiarity with Hyatt’s internal systems, PM Hotel Group’s shared service platforms, and brand-aligned digital sales resources.

Leadership Succession & Career Growth Opportunities

Your growth matters here. At PM Hotel Group and Hyatt, we believe in cultivating leaders from within.

• Clear pathways toward Associate Director of Sales, Director of Sales, and Area Director, and other Commercial Strategy leadership roles.
• Access to PM Hotel Group’s leadership development and Hyatt’s global learning network.
• Cross-training opportunities across properties and disciplines to expand your commercial expertise.
• Mentorship and career coaching rooted in kuleana (responsibility) and lōkahi (unity).
• Opportunities to represent Hawaiʻi regionally and nationally—your success opens doors for others.

Position: Sales Manager

Department: Sales

Plays a key role in driving revenue by securing business from travel partners and event planners as well as managing Hyatt brand sales and marketing opportunities.

Reports To: Regiona l Director of Sales & Marketing

Essential Skills/Aptitudes:

• Bachelor’s degree in Sales & Marketing, Hotel Management, or equivalent experience
• Minimum 3 years of hotel sales experience, including 1–2 years in a management role
• Proficient in Microsoft Office and sales systems (e.g., Delphi, CRM tools, LinkedIn, Zoom, third-party lead platforms)
• Valid driver’s license and ability to travel
• Strong communication skills in English; Japanese is a plus
• Solid understanding of basic financial concepts (budgeting, P&L, percentages)
• Highly organized, detail-oriented, and efficient
• Local market experience preferred

Essential Physical Abilities:

• Frequently standing up or moving within and outside of the facility.
• Carrying or lifting items weighing up to 25 pounds.
• Handling objects.
• Bending, stooping, kneeling.
• Must be flexible to work long, sometimes irregular hours.
• Must be able to work well under pressure.
• Ability to drive to visit local customers and attend events.

Desired Skills/Experience:

• Drive revenue by meeting or exceeding sales goals and KPIs through proactive prospecting, lead management, and client relationship development.
• Analyze market performance, competitor positioning, and revenue data to inform sales strategies and maximize results.
• Manage the full sales cycle, including responding to inquiries, preparing proposals, negotiating contracts, and ensuring timely follow-up.
• Build and maintain strong client relationships through regular communication, site tours, events, and networking.
• Identify and pursue new business opportunities using multiple lead sources and innovative sales tactics to grow market share and RevPAR.
• Coordinate group bookings by managing rates, room blocks, and event details to optimize revenue.
• Collaborate with Sales and Catering teams to support promotions, contracts, and overall business strategy.
• Maintain accurate records and reporting in sales systems, including activity tracking and booking details.
• Represent the hotel through presentations, trade shows, client visits, and industry events.
• Ensure high levels of guest satisfaction by responding to needs professionally and promptly.
• Follow brand standards, company policies, and safety procedures at all times.
• Contribute to budgeting, marketing plans, and team initiatives as needed.