Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Sales Manager (Director-level) – US Employer Solutions

Our Team and What We’ll Accomplish Together

TELUS Health helps organizations support the total health and well-being of employees and their families through a comprehensive portfolio of Employee Assistance, mental health, and wellbeing solutions. We partner with employers, brokers, and strategic resellers to deliver measurable outcomes for customers—improving experience, increasing retention, and expanding value over time.

In the US, we are evolving our go-to-market approach to better protect key partner relationships, deliver a seamless customer experience from sale through renewal, and accelerate growth through cross-sell and upsell across our expanded solution set. This role will lead a high-performing team of Business Development professionals and operate in tight partnership with Customer Success, Marketing, Enablement, and Operations to drive pipeline health, win rates, retention, and expansion.

What You’ll Do

As the Sales Manager for US Employer Solutions, you will lead performance, coaching, and operating rhythm for a multi-segment team focused on retention-driven growth and targeted new customer acquisition based on defined ICP.

Go-to-Market Execution & Growth

• Lead execution of the US sales plan across defined segments, balancing new logo pursuits and cross-sell/upsell expansion within existing customers.
• Drive consistent pipeline generation, qualification, and deal governance to improve conversion, velocity, and forecast accuracy.
• Partner with Marketing and Enablement to run targeted campaigns and improve sales productivity and effectiveness.

Customer Experience, Retention, and Expansion

• Operate a true one-team model with Customer Success to ensure seamless handoffs, joint account planning, renewal readiness, and expansion execution.
• Reinforce customer-first selling behaviors that strengthen satisfaction, build trust, and reduce churn risk.

Partner/Reseller Alignment

• Support strategies that deepen and protect reseller and broker partnerships by ensuring clear pursuit rules, strong collaboration, and reduced channel conflict.

People Leadership & Talent Development

• Coach and develop a team of Business Development professionals through structured 1:1s, deal coaching, skill development, and performance management.
• Build a culture of accountability, inclusion, and continuous improvement—setting clear expectations and recognizing results.
• Hire, onboard, and ramp talent as needed, leveraging TELUS tools, methodology, and enablement programs.

Operational Excellence

• Own weekly operating cadence (pipeline reviews, forecast calls, QBRs), ensuring CRM hygiene and visibility to performance drivers.
• Provide timely, accurate reporting and insights to inform planning, resource allocation, and corrective action.

What You Bring

Leadership & Management

• 5+ years leading high-performing B2B sales teams, including coaching, performance management, and talent development.
• Demonstrated ability to lead through change, establish operating rhythm, and drive predictable results.
• Strong cross-functional leadership skills; you align stakeholders and drive execution without relying on authority alone.

Sales Expertise

• 10+ years of B2B sales experience with a track record of consistent attainment and disciplined forecasting.
• Executive presence with experience presenting to and influencing C-suite stakeholders (customers and internal leaders).
• Strong command of modern sales process and CRM-driven rigor; familiarity with structured qualification (e.g., MEDDICC or equivalent) is a plus.

Market & Solution Experience

• Experience in employer benefits, healthcare, wellbeing, EAP, behavioral health, or adjacent HR solutions in the US market.
• Familiarity with partner-led and broker/reseller-influenced selling motions is strongly preferred.

Working Style

• Analytical and data-driven, with the ability to translate insights into action for your team.
• Excellent communicator—clear, direct, and able to motivate teams while building trust across functions.

Nice to Have (Optional)

• Experience leading teams through go-to-market changes (segmentation shifts, channel strategy changes, role redesign).
• Experience selling multi-solution portfolios and driving product intensity within an existing customer base.

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.