Job Description

Responsibilities:

• Develop procedures and policies for the sales staff to ensure target achievement. Set KPIs for the team to meet targets, create relevant call scripts/sales incentives to persuade customers to sell.
• Analyzing sales data to enhance procedures and ensuring resources are effectively allocated, maximizing efficiency and customer happiness.
• Monitoring random calls to improve quality, reduce mistakes, and track operation performance.
• Ensure that all relevant communications and data are updated and recorded.
• Evaluate staff performance, identify coaching needs, and plan coaching sessions.
• Handling the most complex client complaints or queries, assisting subordinates in solving challenging difficulties, and providing appropriate directions.
• Proposing staff changes in specified areas, such as hiring, promotion, demotion, vacations, leaves of absence, and staff release.
• Evaluating personnel on KPIs, preparing daily sales reports, nonmotivating keeping staff, and providing leadership, management, and capacity management to reach KPI targets.

Requirements:

• Over 3 years of telemarketing management experience in Tele sales, E-Commerce, or a comparable industry.
• Familiarity with the startup environment and strong reporting abilities are preferred.
• Quick action, dynamic and professional demeanor, strong leadership skills, motivation and coaching abilities, analysis skills, stress management, and time management.
• Business-level English proficiency.
• Able to travel to ASEAN.