Job Description

Alfa Laval India is looking for a position of Sales Manager _ Delhi for Energy Service.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Join us as our Energy Services team to advance and learn alongside accomplished business leaders to help customers around the world to optimize their processes and enable growth!

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com

The position / About the Job:

Job Summary: The Area Sales Manager is responsible for managing and driving sales growth within key accounts and distribution channels for Installed base. The role focuses on identifying and nurturing relationships with strategic customers, offering tailored service solutions, and ensuring customer satisfaction. The individual will collaborate with internal departments and implement strategies to grow the service sales portfolio in key accounts and distribution channels.

Key Responsibilities:

Key Account Management:

• Develop and maintain strong, long-term relationships with key accounts to ensure customer retention and loyalty.
• Understand customer needs and provide tailored service solutions to address them.
• Identify new business opportunities and areas for expanding service offerings within key accounts.
• Coordinate with internal teams to deliver excellent service and product support to key customers.
• Monitor customer satisfaction and resolve any issues or concerns promptly.

Distribution Channel Management:

• Manage and grow the distribution network by establishing strong relationships with partners.
• Collaborate with Channel Partners to ensure alignment with sales targets, pricing, and promotional activities.
• Train and support distributors on service offerings, sales techniques, and product updates.
• Monitor distributor performance and work on strategies to enhance sales within distribution channels.

Sales & Business Development:

• Analyze market trends, customer behavior, and competitive landscape to identify new growth opportunities.
• Negotiate contracts, pricing, and service agreements to ensure profitability.

Collaboration with Cross-Functional Teams:

• Work closely with Customer Support, Service Operations and Customer Success team to deliver integrated service solutions.

Reporting & Forecasting:

• Hands on experience on CRM tool for opportunity management
• Provide regular sales forecasts, performance reports, and customer feedback to senior management.
• Track and report on service sales metrics, identifying areas of improvement and recommending corrective actions.
• Monitor competitor activities and industry trends to stay ahead in the market.

Customer Satisfaction & After-Sales Support:

• Ensure high levels of customer satisfaction through post-sales support and follow-up services.
• Address customer complaints or service-related issues promptly and professionally.
• Identify opportunities for upselling and cross-selling services to existing customers.

Qualifications:

• Bachelor’s degree in mechanical engineering. MBA would be added advantage.
• 10-12 years of experience in sales, service management, or account management.
• Strong understanding of key account management and distribution business models.
• Proven ability to develop and execute sales strategies and meet targets.
• Strong negotiation, communication, and relationship-building skills.
• Ability to work cross-functionally and lead teams effectively.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant sales tools.
• Willingness to travel as needed to meet with key accounts and Channel Partners.

Key Skills:

• Strategic thinking and problem-solving ability.
• Strong analytical and financial acumen.
• Excellent presentation and negotiation skills.
• Customer-oriented with a focus on delivering high-quality service.
• Ability to work under pressure and adapt to changing market conditions.

Location -

• Delhi

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."