Job Description

Your day-to-day

• Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.

• Actively prospect and qualify new business.

• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.

• Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.

• May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process.

• Monitors competitor’s activities and assists in marketing intelligence.

• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.

• Interact with outside contacts: Guests, Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. - to ensure repeat business, follow up on events, and generate new business.

• Attend and represent hotel at trade shows and conventions and/or participate in sates trips to key feeder markets.

• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

• Develops and maintains contact with business generators, meeting and convention planners, visitors /convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.

• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.

• Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.

What we need from you

• Advanced qualification in Sales and Marketing.

• Solid computer skills, proficiency ln the use of office software products (MS Word, Excel, Power Point, etc.)

• Excellent ability to effectively communicate in a clear and concise manner in English and Arabic (both oral and written)

• Minimum 2 years’ experience in a similar position in 5/4-star hotel.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job