Job Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Sales Manager to join our company.

As a Sales Manager, your primary responsibility is to drive revenue growth through effective quoting, project management, backlog oversight, and leadership of the Service Advisors and Technical Sales Leaders. You will provide upper-level technical, administrative, and sales support to the front office and field teams. This role requires daily engagement with both routine and complex issues, ensuring prompt customer response, accurate technical guidance, and strong sales execution.

Key Responsibilities:

Sales & Operational Responsibilities

• Quoting & Sales Execution

• Lead all service and project quoting.

• Guide team in preparing accurate quotes.

• Review of high-value quotes.

• Support large project bids.

• Build and maintain customer relationships.

Project Management and Back Log Oversight.

• Manage project backlog.

• Ensure quotes convert into clear projects.

• Conduct project check-ins.

• Review and approve related invoices.

Customer Experience and Issue Resolution

· Assist in negotiations and collections.

· Participate in warranty and training discussions.

· Conduct customer satisfaction follow-ups.

Front Office and Technical Field Support

· Serve as a technical resource.

· Provide guidance to dispatch.

· Review service orders and prepare follow-up quotes.

· Support specialty technical groups.

Business Performance & Continuous Improvement

· Collaborate on sales goals and improvements.

· Review monthly P&L.

· Stay current on industry standards.

Management Responsibilities

• Lead, coach, and develop the Service Advisors and Technical Sales Leaders.

• Support staffing, hiring, and interviewing.

• Train team members in sales processes and policies.

• Assist leadership with performance evaluations.

• Contribute to management meeting agendas.

• Hold team accountable for quoting accuracy and responsiveness.

• Recognize outstanding team performance.

• Support corrective actions when needed.

Safety Responsibilities

• Support company safety initiatives.

• Ensure PPE communication for site visits.

• Assist in reviewing incidents and documentation.

• Provide feedback on driving/safety reports.

Role Expectations

• Maintain quoting accuracy of 95% or higher.

• Achieve monthly and quarterly sales targets.

• Lead the daily sales huddle.

• Maintain backlog updates within 24 hours of recent activity.

• Respond to customer and internal inquiries within one business day.

• Ensure team completes follow-up quotes within 48 hours of service completion.

• Maintain customer satisfaction ratings above company benchmarks.

• Support field teams with accurate technical information.

• Lead weekly sales and backlog review meetings.

• Manage warranty review and process improvement.

Requirements

Required Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, qualifications, competencies, abilities, and any physical demands if required. Physical demands are representative of those that must be met by an employee to successfully perform the essential requirements of this job.

• Working directly with field technicians or technical service staff
• Experience in collaborating with dispatch, operations, and customer-facing roles.
• Quoting and estimating
• Customer relationship Management
• Upselling or expanding customer accounts.
• Strong negotiation, problem-solving, and conflict-resolution abilities.
• Experience handling escalations, disputes, and complex customer needs.
• Strategic leadership core competencies with ability to lead execution of programs and initiatives.
• Strong people, time management, and project management skills are required.
• Excellent verbal and written communication skills are required; must be able to communicate. effectively and professionally with customers and across all organizational levels.
• Detail-oriented, positive friendly customer service are key attributes.
• Proactive and forward thinking to identify and pivot to changing economic conditions and customer buying trends.
• Advanced trouble shooting and multi-tasking skills.
• Computer knowledge and skills, i.e., MS Office Suite – Word, Power Point and Excel are required.
• Experience with ERP systems and Sales Force CRM is beneficial.
• Collaborative with a continuous improvement outlook.
• Initiative-taking and able to work with minimal supervision to meet deadlines.
• Demonstrated hands-on approach and an ability to build and maintain strong effective business relationships in a team-based environment.
• Flexible with high energy, able to manage multiple tasks smoothly.
• Highly organized, meticulous, with attention to accuracy.
• Ability to read, understand, and comprehend documents such as work instructions, and procedure manuals.
• Ability to solve practical problems and deal with a variety of variables in a situation.

Required Experience/Education/Training/Certifications:

To perform this job successfully, an individual must possess the outlined experience level, education, training, minimum years of experience, product, or industry knowledge plus any certifications to be considered.

• 5+ years of experience in sales, service operations, or technical customer support.
• 2–3 years of leadership or supervisory experience, preferably in: Service centers
• Ability to manage multiple projects and deadlines.
• Ability to perform jobsite checks, review documentation, and assess project readiness.
• Skilled in prioritizing backlog based on urgency, technician capacity, and customer needs.
• Technical field services – experienced door and dock installations
• Construction, building materials, or mechanical/electrical systems.
• Proven background in:
• Quoting and proposal development
• Project management
• Managing a backlog or pipeline

Work Environment and Safety Equipment Required:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

• While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel, occasionally lift one to ten pounds.
• Specific vision abilities required by this job include ability to adjust focus to review contract documents, identify parts, and clearly see operations and identify hazards in the production area.
• Working Conditions are: 95% office environment, 5% warehouse