PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services. Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
The Sales Manager is responsible for driving BNPL business growth, achieving division-wise sales targets, expanding merchant and Business Partner (BP) networks, and ensuring effective sales execution across assigned regions. The role involves leading Sales Officers, developing market expansion strategies, managing cross-functional stakeholder relationships, and implementing risk mitigation initiatives to support sustainable business growth and operational excellence.
Key Responsibilities Sales Performance & Business Growth
Drive and monitor division-wise BNPL sales targets and achievements to ensure business objectives are met.
Develop and implement area-wise and division-wise strategies to increase BNPL application volume and business performance.
Ensure monthly EMI penetration targets are achieved through effective planning, execution, and performance monitoring.
Team Leadership & Capability Development
Lead, coach, and develop Sales Officers to enhance their skills, productivity, and overall performance.
Monitor field performance and provide regular guidance, training, and support to ensure achievement of sales KPIs.
Foster a high-performance culture focused on accountability, customer service, and business growth.
Merchant & Partner Network Expansion
Identify, recruit, and onboard new merchants and Business Partners (BPs) in accordance with company guidelines and business requirements.
Identify and acquire new business partners to expand the BNPL network, diversify the business portfolio, and support growth objectives.
Ensure timely and compliant shop activation according to PalmPay and partner brand requirements.
Risk Management & Compliance
Develop and implement division-wise strategies to identify, monitor, and mitigate business and credit risks.
Ensure compliance with company policies, operational procedures, and partner requirements across all sales activities.
Work closely with Risk and Credit teams to maintain portfolio quality and sustainable business growth.
Stakeholder & Relationship Management
Collaborate with partner brands and cross-functional teams to ensure smooth business operations and achievement of common objectives.
Maintain strong working relationships with internal departments to enhance coordination, operational efficiency, and business performance.
Represent the sales function in business meetings and support strategic initiatives as assigned.
Required Qualifications & Experience
Bachelor's degree in Business Administration, Marketing, Management, Finance, or a related field.
7+ years of experience in sales operations within multinational corporations (MNCs), smartphone, e-commerce, FMCG, fintech, or digital financial services industries.
Proven experience in managing sales teams, achieving business targets, and expanding merchant or partner networks.
Strong understanding of BNPL, EMI financing, retail distribution, and customer acquisition strategies.
Excellent leadership, stakeholder management, negotiation, and problem-solving skills.
Proficiency in Bangla and English.
Additional Requirements
Strong leadership and people management skills.
Willingness to travel extensively across assigned divisions and territories.
Strong analytical and decision-making capabilities.
Ability to work in a fast-paced, target-driven environment.
Proficiency in Microsoft Excel, PowerPoint, and sales reporting tools.
Compensation & Benefits
Competitive salary package
Mobile allowance
KPI-based performance bonus
Festival bonuses
Career growth opportunities in a multinational fintech environment
Job Location
Gulshan-1, Dhaka, Bangladesh
About PalmPay
PalmPay is building the financial superapp for Africa.
