Job Description

Essential Duties and Responsibilities

Sales & Business Development

• Prospect and develop new business opportunities through telephone solicitation, sales calls, networking, and outside sales activities.
• Maintain and grow existing client relationships.
• Identify new market segments and revenue opportunities.
• Meet or exceed assigned sales goals and revenue targets.
• Prepare and negotiate contracts in accordance with company guidelines.
• Conduct hotel tours and client presentations.
• Participate in trade shows, networking events, and industry associations.
• Maintain an active sales pipeline and accurately forecast business.

Account Management

• Build long-term relationships with clients.
• Respond promptly to client inquiries.
• Conduct regular account reviews.
• Maintain accurate client information in Delphi, OnQ, or other CRM systems.
• Ensure contract details are communicated effectively to Operations.

Revenue Management

• Work closely with Revenue Management to maximize occupancy and ADR.
• Understand market conditions and competitor activity.
• Assist with developing sales strategies to increase revenue.
• Review pace reports and production reports.

Communication & Collaboration

• Partner with Catering, Front Office, Housekeeping, Food & Beverage, and Engineering to ensure successful execution of group business.
• Attend weekly sales meetings and revenue strategy meetings.
• Communicate client expectations clearly to operational departments.

Administrative Responsibilities

• Maintain accurate sales activity in CRM.
• Submit weekly activity reports.
• Prepare proposals and contracts.
• Maintain organized account files.
• Complete required Hilton and company training.

Leadership Competencies

• Excellent customer service
• Strong communication skills
• Relationship building
• Negotiation skills
• Time management
• Organization
• Problem-solving
• Professionalism
• Initiative
• Accountability

Qualifications

• Minimum 2 years of hotel sales experience preferred.
• Hilton experience preferred.
• Knowledge of Delphi, OnQ, or similar hotel sales systems preferred.
• Strong Microsoft Office skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities.
• Ability to work independently while contributing to a team environment.

Education

Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field preferred. Equivalent hotel sales experience may be considered.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to travel locally for sales calls and networking events.
• Ability to lift up to 25 pounds occasionally.
• Ability to attend evening and weekend networking events as business requires.

Performance Expectations

Success in this role is measured by:

• Achievement of monthly and annual revenue goals.
• New account production.
• Client retention.
• Sales activity levels.
• Forecast accuracy.
• Guest satisfaction.
• Timely completion of administrative responsibilities.
• Teamwork and collaboration with hotel departments.
• Compliance with Hilton and company standards.

Core Values

The Sales Manager is expected to demonstrate professionalism, integrity, respect, accountability, teamwork, and a commitment to delivering exceptional guest experiences while supporting the mission and values of DoubleTree by Hilton and Crescent Hotels & Resorts.