Job Description

Come join the Canopy by Hilton Baltimore Harbor Point team!

Nestled between Harbor East and Fells Point, Canopy by Hilton Baltimore Harbor Point offers stunning waterfront views of the Inner Harbor and Patapsco River. The hotel's modern and artistic design creates an inspiring and dynamic work atmosphere, making every day at work feel fresh and invigorating.

Our hotel is renowned for its high standards of service and hospitality. As part of our team, you'll strive to provide exceptional guest experiences, which can be incredibly fulfilling and motivating. We foster a supportive and inclusive work environment where teamwork and collaboration are highly valued. Employees are encouraged to bring their unique perspectives and ideas to the table, ensuring that everyone feels valued and heard.

Essential Functions

• Lead the full sales cycle from prospecting to closing
• Knowledge of all hotel facilities and nearby attractions.
• Travel as needed for trade shows, client meetings, and industry events
• Negotiate group rates and hotel services within established guidelines
• Draft and review contracts and rate agreements with precision
• Participate in all necessary team and department meetings
• Collaborate with hotel departments to ensure seamless execution of client needs
• Conduct site inspections, presentations, and special events for potential clients
• Represent the hotel at networking events, trade shows, and industry functions
• Maintain accurate records in our sales and catering system (Delphi/Amadeus)
• Deliver monthly sales reports and forecasts
• Respond promptly to guest inquiries and ensure exceptional service
• Meet or exceed monthly sales targets
• Support team initiatives and contribute to a positive work environment

What You Bring

• Strong prospecting skills and ability to engage meeting/event planners
• High school diploma required; associate or bachelor’s degree preferred
• Professional appearance and demeanor
• Excellent communication, organization, and time management skills
• Ability to work independently and thrive under pressure
• Proficiency in Outlook, Word, Excel, Canva, and Delphi/Amadeus
• Availability during peak times, including occasional weekends, holidays, and special events

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.