Job Description

Filinvest Hotel: CRIMSON HOTEL FILINVEST CITY MANILA

Drives overall hotel revenue and profitability by achieving monthly targets and objectives. Develops, builds, and nurtures long-term relationships with clients to meet revenue, profitability, and guest satisfaction goals. Ensures the highest standards of service are delivered while effectively implementing management policies and procedures. Acts as the primary contact for assigned accounts, ensuring an exceptional and seamless guest experience at Crimson Filinvest City Manila, a 5-star hotel.

Sales Function

• Personally, manages and oversees key accounts across all revenue-generating market segments of the hotel.
• Develops strategies to secure and maintain the hotels preferred status with global accounts, maximizing revenue contributions at the property level.
• Creates and implements effective business development strategies to ensure sustainable and profitable growth for rooms and all other revenue centers.
• Monitors and manages departmental operations to align with the hotels financial objectives, ensuring budgeted goals are achieved or exceeded.
• Continuously assesses pipeline accounts, evaluating their viability and revenue potential.
• Ensures high visibility of the hotel in key market areas through direct sales efforts, phone calls, written communication, and other engagement strategies.
  
• Recommends a strategic room rate structure, including corporate, wholesale, long-stay, and group rates, to optimize revenue generation.
• Conducts site inspections and oversees all aspects of familiarization group visits, including inquiries, coordination, and execution, to ensure seamless delivery and guest satisfaction.

Marketing Planning

• Monitor competitors performance and share relevant information to keep abreast in the industry trends and market conditions.
• Supports and acts in accordance to the approved Sales Action Plan to boosts the sales strategy.
• Accurately forecast business block allocation both for rooms and banquet segments.

Administration

• Maintains all sales systems, such as database, sales records and reports, conference calendar, traces of history pipeline, revenue stream, and potentials.
• Monitors monthly account production results and come up with action plans..
• Ensures that CFCM Management is strictly adhered to, to achieve maximum productivity levels.
• Ensures compliance with CFCM standards and integrity of database.
• Be familiar with the use of the sales and marketing software solutions in managing sales accounts and optimize all revenue opportunities.
• Makes presence known to customer at all times. Is available to solve problem and/or suggest alternative to previous arrangements.

Communication

• Builds positive working relationship with all departments of the hotel; ensures understanding of sales programs and the wants, needs, and expectations of customers/guests.
• Maintains active communication and build teamwork amongst sales and marketing team, and other operating departments.
• Handles ad-hoc projects assigned.
• Performs other related duties as assigned.
• Maintains the highest professionalism and compliance of established guidelines and standards related to the hotel.
• Attends hotel and departmental trainings, etc..

QUALIFICATIONS

• Bachelors Degree in Hotel Management, Sales, or a related field.
• At least 5 years of experience as a Sales Executive, with demonstrated proficiency in sales functions.
• Minimum 3 years in a similar capacity within an international-class hotel or comparable environment.
• Strong organizational skills and ability to manage multiple tasks with attention to detail.
• Consistently customer-focused with a high standard of service orientation.
• Excellent time management and ability to interact professionally with management and clients.
• Technically savvy with strong analytical skills and a detail-oriented mindset.
• Willingness to work in Muntinlupa City.