Job Description
Filinvest Company: Chroma Hospitality Inc.
Primary Job Description
Drive overall hotel revenue and profitability through achievement of monthly goals.
Work to develop, build, and maintain long-term relationships with clients to achieve related revenue / profit and customer satisfaction goals.
Maintain the highest standard of service and ensures management policies and procedures are effectively observed.
Serves as primary contact to assigned accounts and is responsible for the overall experience.
s is a dynamic document and will be updated as and when necessary to be in line with the actual requirements.
Financial Success
- Supports and acts in accordance to the approved Sales Action Plan to boosts the sales strategy.
- Implement strategies and activities to generate business revenue for rooms, F&B and other revenue generating opportunities.
- Maximize profitability and analyze all sources of business and develop those with the highest profit potential.
- Pro-actively solicits new clients and develops existing guests' loyalty.
- Maintain all sales files such as database, sales records and reports, conference calendar, traces of history and potentials.
- Monitor monthly account production results and come up with action plans.
- Monitor competitors performance and share relevant information to keep abreast in the industry trends and market condition.
- Understands the impact of department's operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
- Accurately forecast business block allocation for rooms segments.
Guest Relationship
- Ensures the prompt and systematic servicing of all business accounts (i.e., tracing, booking, contracting, site inspection, communicating with guests and hotel departments).
- Makes presence known to customer at all times. Is available to solve problem and/or suggest alternatives to previous arrangements.
- Oversee customer experience during their stay in the hotel.
- Proactively identifies operational challenges and provide alternatives or solutions to solve these challenges.
- Promote the brand image of Crimson.
Internal Coordination
- Participates in the development and implementation of corrective actions to address service challenges and focuses on continuous improvement.
- Supports departmental and hotel programs.
- Adhere to all standards, policies, and procedures.
- Performs other related duties as assigned.
QUALIFICATIONS
- Bachelor's Degree in any field
- Preferably with 3-5 years of relevant experience
- Preferably with background handling Travel Agencies account
- Currently employed in a luxury brand hotel
- Well adept in MS Programs i.e. MS Word, Excel and PowerPoint
- Organization skills
- Analytical and detail oriented
- Relationship skills
- Technically savvy
- Ability to multi-task
- Amenable to work on-site in Alabang, Muntinlupa City
