Job Description

Internal/External Interactions

· To assist national sales manager on
managing showroom team and support another sales team when needs

· Build rapport and customer relationships
and qualifies the customer’s requirements

· Demonstrates the most suitable options
to the customer, adapting own style according to the customer’s requirements

· Ensures Sales opportunities are
maximized for the full range of Jaguar Land Rover services and products,
including finance, warranties and service plans

· Agrees the sale price in an open and
friendly manner, ensuring that Sales Manager authorization is discreetly gained
as necessary.

· Co-ordinates order and delivery. Ensures
pre-delivery inspections and agreed repairs/serving are carried out prior to
delivery

· Liaises with administrative colleague to
ensure product availability fits with Jaguar Land Rover standards, places the
order, updates customer records and schedules any complementary
services/additional work to be completed on the vehicle

· Maintains contact with the customer to
ensure they are kept fully informed throughout the sale and pre-delivery
process, notifying them of any changes and arranging a convenient handover.

· Develops relationships to win new
business – managing relationships, prospecting, handling enquires

· Manages the display of products and
merchandise. Ensures vehicles are presented professionally at all times

· Works as a full member of the Dealership
team

· Works with colleagues across the
Dealership to deliver improvements and provide a seamless service to customers

· Works with colleagues across the
Dealership to investigate and resolve customer complaints

· Maintains a professional manner and high
standards of personal presentation at all times

• Functional Responsibilities
• Functional Area (i.e. Sales)
• Commit to
  implement the “Official Job Commitment” strongly

• Functional Area (i.e. Marketing)
• Co-ordinate
  with Marketing Department closely in term of sharing information and
  initiative idea to improve business.
• Knowledge Responsibilities
• Must comply Jaguar Land Rover 9 – Sales Core Process

§ Prospecting
and Enquiry Management

§ Welcome

§ Qualify

§ Product
Presentation

§ Demonstration
Product Experience

§ Agree the
Sale

§ Keep in
Contact

§ Handover

§ Manage the
Relationship

o Enthusiastic
for keep learning of company process and standards, technical knowledge, market
knowledge, competitors.