Job Description

Manages the sales effort of the hotel, meeting space, and casino. Responsible for developing new accounts, maintaining existing accounts; and for oversight of catered events.

• Responsible for identifying potential transient, contract, group, social, and other market segmentations to generate room-nights and increase meeting room and event center occupancy levels.
• Responsible for preparing and submitting customized proposals.
• Meets and negotiates with prospective meeting planners, travel agents and community business leaders.
• Attends trade shows to promote the over-all facility.
• Originates and carries out sales campaigns.
• Creates new ways and means of presenting information that will attract new business opportunities.
• Demonstrates strong communication skills, both verbal and written.
• Answers patron’s complaints and resolves problems.
• Achieves departmental and individual performance goals and duties in a timely manner.
• Develops and manages the budget for department.
• Demonstrate ability to understand, communicate and comply with Company Policies, Processes, and Procedures.

• Presents oneself as a credit to Company and encourages others to do the same.

• Performs all other related and compatible duties as assigned.

• Must possess excellent communication skills, particularly those skills needed to sell, negotiate but also resolve complaints from dissatisfied and upset guests.

• Management of sales process including solicitation, networking, prospecting, and contract negotiations.
• Effective managing of hotel sales, catering venues, and event/banquet space.
• Ability to analyze and interpret customer needs and expectations.
• Ability to analyze and interpret departmental needs and results.
• Broad variety of tasks and deadlines requires an irregular work schedule in an interruptive environment.
• Strong verbal and written communications skills.
• Ability to manage and resolve complex issues.
• Ability to perform assigned duties under frequent time pressures.
• Ability to maintain strict confidentiality as needed to safeguard Team Members, and proprietary data.
• High school diploma or GED equivalent.
• 2+ years’ experience in sales, preferably in hospitality/casino industry and special event planning.

ADDITIONAL REQUIREMENTS

• Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.

• Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs.

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.