Job Description

FIDELITY HOTEL is hiring for a SALES MANAGER

Fidelity Hotel is a Michelin Key-awarded adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do:

• Consistently achieve budget by securing new business and maintaining a repeat client list through rapport building and account management
• Regularly meet with potential clients and planners to conduct tours of the property and review available services; entertain clients on property, lead site inspections, pre-planning trips, and program operations when appropriate
• Negotiate group rates, food and beverage pricing, meeting room rental, AV rental, and other hotel services
• Establish and maintain contacts with top and target accounts through phone calls, tours, appointments, correspondence, and entertainment
• Maintain detailed and meticulously organized account files, system profiles, and accurate system data
• Respond to all leads, RFPs, and other sources of potential business opportunities on time
• Network with client prospects to determine decision-makers
• Participate in the hotel’s weekly resume and BEO meetings to review upcoming events with the operations team
• Participate in sales blitzes and brainstorming sessions to increase outbound sales results for the hotel’s business
• Assist in the development and implementation of special projects as assigned

Who you are:

• You believe in hospitality, deeply and passionately.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're creative, take initiative, and are willing to find solutions.
• You have strong computer skills and the ability to pick up on software programs quickly.
• You're thorough, have excellent communication, and pay close attention to detail.
• You have a strong work ethic and can work both autonomously and with a team.
• A plus: You have 1+ years of experience in hotel-focused sales

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.