Job Description

Job Location: WDI - Durham, NC 27705
Position Type: Full Time
Salary Range: $75,000.00 Base+Commission/monthJoin Our Team as a Sales Manager!
At the Washington Duke Inn & Golf Club, JB Duke Hotel & The Lodge at Duke Medical Center, we believe innovation is driven by an engaged culture of people, ideas, and exceptional service. The Sales Manager plays a vital role in generating new business, building lasting client relationships, and driving revenue growth across our collection of award-winning properties.
If you are a driven hospitality sales professional who thrives on building relationships, achieving results, and creating exceptional client experiences — we’d love to meet you.
This is an on-site, in-office position based in Durham, North Carolina.
Why You’ll Love Working Here (Benefits)
- Competitive salary with opportunities for growth
- Health, Dental, Vision, and Life Insurance
- Supplemental coverage options (Short-Term Disability, Long-Term Disability, Critical Illness & Accident)
- Generous Paid Time Off (PTO) and 8 Paid Holidays annually
- 401(k) with employer match (eligible after 6 months of employment)
- Complimentary employee meals & free on-site parking
- Family & Friends room and dining discounts
- Employee Assistance Program (EAP)
- Supportive, collaborative, and high-performing team environment
Role

Summary
The Sales Manager is responsible for strategic prospecting, client relationship management, and revenue generation. This role represents our properties in the marketplace, develops new business opportunities, and ensures exceptional service throughout the sales and event planning process.
Key Responsibilities
Business Development & Revenue Growth
- Identify, solicit, and secure new business opportunities through strategic outreach and relationship building
- Consistently meet or exceed revenue and sales activity goals
- Develop and execute sales plans and deployment strategies
- Maintain awareness of market trends and competitive activity
Client & Event Management
- Respond promptly to inquiries, proposals, and lead referrals
- Collaborate with catering and operations teams to support meeting and event logistics
- Ensure seamless communication with clients from initial contact through post-event follow-up
- Build long-term relationships to encourage repeat and referral business
Operational Excellence
- Maintain accurate client files, contracts, and account records
- Develop thorough knowledge of sales policies, procedures, and service offerings
- Partner effectively with all hotel departments to ensure smooth execution of business
- Assist with promotions, sales initiatives, and marketing campaigns (sales blitzes, special programs, etc.)
Reporting & Collaboration
- Provide timely reports and updates as requested by the Director of Sales & Marketing and Director of Group Sales
- Support departmental initiatives and contribute to overall team performance

Qualifications
- Minimum of 2 years of sales experience required; previous hotel sales experience strongly preferred
- Degree, certification, or formal training in hospitality, business, or a related field preferred
- Excellent communication, presentation, and customer service skills
- Proficiency in Microsoft Office; experience with Salesforce or other CRM platforms strongly preferred
- Strong attention to detail with the ability to manage multiple priorities and meet deadlines
- Ability to prospect, negotiate, and close new business
- Strong relationship-building and networking skills
- Ability to take initiative, work independently, and achieve program and revenue goals
- Effective written and verbal English communication skills
- Professional presence with strong organizational and follow-through skills
- Ability to lift up to 15 pounds