Job Description

Primary Responsibilities:

• Implements effective sales and marketing strategies and to maximize the generation of hotel sales/revenues.
• Actively acquire new business and maintain existing accounts through cold calling, prospecting, planned sales calls, direct mail campaigns, and telephone solicitations.
• Develops and maintains relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, catering/banquet services.
• Quote and negotiate prices within established parameters. Upon booking, prepare sales contracts, co-ordinate and follow-up with convention services, catering and/or other hotel departments to ensure delivery of promised service as originally agreed upon.
• Assists DOSM/General Manager in the development and update of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company.
• Develop quarterly action plans that addresses priorities and quotas and achieve sales activities as outlined in the hotels/individual action plan.
• Participate in business and industry related organizations, representing Hotel in a professional manner.
• Coordinate and participate in sites, FAMs and industry / trade functions & shows.
• Utilize Property Sales System to track, solicit and follow up on accounts.
• Participate in prescribed Hotel/Brand training and special projects.
• Be independently responsible for achievement of all objectives outlined in the action plans.
• Ensure effective yield management for group bookings produced and contracted.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Responsible for day-to-day duties of prospecting accounts, account development and site inspections.
• Acknowledge and monitor competition's sales and marketing strategies and collect market and competitive intelligence to assist in developing strategic plan.
• Fulfills Manager on Duty shifts.
• Personal vehicle to travel locally or to other locations is a primary job duty.

Health and Safety

• Follow safe work procedures as per hotel policy and procedures, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

Relationships:

Internal: All hotel departments and sales staff: Communicates client’s expectations.

External: Guests: To provide service.

Travel Agencies: To promote hotel services and generate business.

Competition: To stay informed of competitive strategies and business conditions.

Customers: To promote hotel services and generate business.

Governmental Agencies: To promote hotel services and generate business; discuss marketing/sales plan to ensure conformance to regulatory requirements.

Qualifications:

Education/ Experience: High School diploma or equivalent. Two years experience in sales and supervisory experience desirable. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement: Valid provincial driver’s license.

Skills:

Strong oral and written communication skills.

Attention to detail.

Planning and organizational ability.

Computer skills.

Customer Service.

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.

Ability to travel regularly/operate own vehicle