Job Description

At Electrolux Professional Group we hire to meet needs beyond tomorrow!

UNLOCK YOUR POTENTIAL 

At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. Read more about us here: https://www.electroluxprofessionalgroup.com/en/join-us/ 
 

SALES & LOGISTICS ADMINISTRATOR (MATERNITY COVER)  

Being part of the Electrolux Professional team means one day is never the same as the next. What drives us every day is our mission to make our customers’ work-life easier, more profitable – and truly sustainable. Becoming the OnE trusted partner, managing their complete operations. Understanding their daily journey – and making it a winning one - whether they run a hotel, restaurant, laundry or café.  

Join our Customer Experience team and help us in delivering a positive experience for customers at every stage of their journey!

WHAT YOU’LL BE DOING

In this role, you will coordinate administrative and logistics processes with our third-party logistics provider, ensuring enquiries and orders are managed efficiently and professionally. By building strong relationships with customers, colleagues, and external partners, you will play a key role in maintaining high service standards and supporting business success.

You will work collaboratively across multiple functions, contributing to the smooth delivery of finished goods and spare parts while driving operational excellence and customer satisfaction.

Responsibilities:

• Manage enquiries (direct and indirect) relating to logistics, finished goods & spare parts;
• Control administrative process from placement of the order to delivery, using relevant operating procedures and systems (direct and indirect); 
• Liaise with group factories to expedite and monitor progress of finished goods and spare parts products into the UK; 
• Arrange any specific transport requirements of either the customer or the site; 
• Arranging for the collection and disposal of any equipment as requested by the customer; 
• Manages the process for returned finished good stock and arranges the sale of these;
• To liaise with the Finance Department to assist with any invoice queries and POD documents when required; 
• Administration of any damaged or returned finished goods and spare parts; 
• To undertake, or assist with specific or general tasks as requested by the Line Manager; 
• To attend training as required ;
• Utilize internal CRM system to track day to day activities and communicate with customers.
  

WHAT’S NEEDED FOR YOU TO THRIVE

As a person we believe that you are energetic, outgoing and have a can-do attitude. We would like to see that you:

Are Customer Obsessed, as you understand who your customers are, and you actively listen to understand their needs. You proactively provide solutions, and you create better experiences for your customers. 
Build Trust, as you are accountable, honest, transparent and trustworthy. You take ownership of your area of specialty and run the extra mile to achieve your target. 
Are Bold, as you are proactive and act. You try new and alternative ways to achieve your target, and you embrace change. 
Act sustainably, as you always act in an ethical and responsible way.

QUALIFICATIONS:

- Proficiency in Microsoft Office and general computer applications.
- Have a few years of experience in administration, preferably from logistics or sales.
- Have strong verbal and written communication skills.
- You are reliable, organized, accurate, and able to manage multiple priorities effectively.
- Can work independently and use your own initiative.
- Have strong planning and prioritization skills, ensuring urgent and important tasks are completed on time.
- Are collaborative and work effectively with colleagues and stakeholders while taking ownership of your responsibilities.
- GCSEs (or equivalent) in core subjects, including English and Mathematics.
- E xperience in Salesforce is an advantage.

OUR GUIDING PRINCIPLES

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably. We’re building it every day — and we’d love your help.

WHAT’S IN IT FOR YOU

Trust, ownership, and the opportunity to grow! Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow!

Some of our benefits:

- Competitive Salary
- Company pension
- Health cash plan
- Group Life Assurance
- Group Income Protection
- Pluxee discount portal & card
- The possibility to work hybrid and build a flexible work-life balance