Job Description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

Full-time · Dallas, TX area · Reports to the Regional Manager

At Hand & Stone, our guests come in to unwind, recover and feel their best, and they come back because of the people who take care of them. From the moment they walk in to the moment they rebook, our team makes every visit feel personal.

We're looking for a Sales Lead who loves people, loves a goal and loves helping others win. You'll set the pace at the front desk, coach our Guest Service Associates and turn first-time guests into loyal members. If you can close with warmth and confidence and lift a team up while you do it, we want to meet you.

What you'll do

• Lead from the front. Run daily huddles, role-plays and real-time coaching so every Guest Service Associate gets better each week.
• Own the numbers. Drive memberships, first-visit conversions, rebooking, service enhancements, gift cards and skincare retail. Track daily and weekly performance against goals, and report results to the Regional Manager.
• Turn first visits into memberships. Lead warm, consultative checkout conversations that match each guest with the right membership and services for their goals, whether that's stress relief, recovery or skincare.
• Protect the member base. Handle cancellation and freeze requests with care, find the right solution for each member, and keep strong relationships in place.
• Work the pipeline. Follow up with first-time guests, lapsed members and gift-card recipients so no opportunity slips.
• Win the gifting seasons. Lead holiday, Mother's Day and Valentine's gift card pushes that bring new guests through the door.
• Run the floor. Serve as the on-site lead during your shifts: resolve guest issues, manage schedule disruptions with our therapists and estheticians, and hold the front desk team to our opening, closing and cleanliness standards. Escalate to the Regional Manager as needed.
• Deliver a five-star front desk. Every guest is greeted by name, every booking is seamless and every question gets a helpful answer.
• Partner with leadership. Work with the Regional Manager on sales strategy and team development.

What you bring

• 2+ years of sales experience, ideally in spa, wellness, fitness, hospitality or retail
• Experience leading, coaching or training a sales team
• A track record of hitting and beating sales goals (be ready to share numbers)
• A warm, consultative approach to handling objections and cancellation requests
• Comfort with booking software, POS, CRM tools and basic reporting
• A genuine passion for wellness and self-care, and the ability to share it
• Availability for a full-time schedule that includes evenings and weekends

Bonus points for

• Membership-based spa or massage experience
• Ties to the Dallas / North DFW community
• Skincare product knowledge

What's in it for you

• $16-$18 per hour, plus incentives: commission on memberships, gift cards and retail, and team bonuses when the spa hits its goals
• Complimentary or discounted massages and facials
• Benefits offered, e.g., paid time off, 401(k)
• Room to grow with a multi-location team, including paths into multi-site sales leadership
• Ongoing sales training and professional development
• A supportive team that celebrates every win

Ready to lead the team that keeps our guests coming back? Apply today and, in your application, tell us about your best month in sales: what the goal was, what you hit, and how you got there.

This description outlines general responsibilities and may be updated. It is not an employment contract, and other duties may be assigned. HiddenGem Wellness, an independently owned and operated Hand & Stone franchise, is an equal opportunity employer.

Compensation: $16.00 - $18.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.