Job Description

For more than 60 years HEICO Corporation, a NYSE traded company, has thrived by serving key segments of the aviation, defense, space, and electronic industries by providing innovative and cost- saving products and services. HEICO’s high- energy culture focuses our Team Members’ on providing high quality products and services to our customer base, which consists of the world’s airlines and the defense industry. Our leadership approach creates a dynamic environment that continually challenges our Team Members to perform their best. For four consecutive years, Forbes Magazine ranked HEICO as one of the 200 “Best Small Companies.”

Qualifications

Mission

As a Sales Lead, Level V, you will play a central role in the management and development of our Strategic Customer portfolio. You will be responsible for customer satisfaction, increasing sales, and coordinating between different departments to ensure optimal customer service. In addition to core responsibilities, this role includes guiding a team to ensure operational excellence and professional development.

• Maintain and develop strong relationships with existing customers, identify their needs and propose tailored solutions.
• Develop sales strategies to meet and exceed set objectives, identify and prospect new potential customers.
• Actively participate in continuous improvement processes, proposing ideas to improve existing services and processes.
• Facilitate communication between team and management
• Coach and mentor other team members, share best practices and acquired knowledge.
• Process all customer quotes in your portfolio by making competitive and clear commercial proposals.
• Ensure that quotes meet customer and A2C requirements.
• Source products by finding appropriate solutions and entering the suppliers' contract prices into our ERP.
• Be proactive in proposing alternatives and in upselling.
• Maintain regular contact and good relationships with all its customers to ensure that A2C receives a maximum of opportunities.
• Be proactive in informing customers about delivery delays impacting their supply chain.
• Escalate all recurring issues with customers to the Business Developer and/or Director of Customer Support.
• Transmit customers' forecast consumption and restocking proposals to the purchasing department and/or product manager.
• Support other team members in the event of work overload.
• Maintain the customer contact database.
• Ensure the compliance of customer orders in accordance with ENR-209.
• Follow up on quotes regularly.
• Participate in sales meetings and share information on the various projects in progress.
• Prioritize phone calls to communicate with customers.
• Provide technical support to the customer.
• Manage customer disputes and open CCRs.
• Enter orders and send acknowledgments if necessary.
• Participate in customer visits and trade shows at the request of Management, if necessary.
• Manage CMMC / CUI customer requirements and flow downs.
• Engage and collaborate with the Contracts Team on contract RFP and large-scale projects.
• Support efforts to maximize profit for A2C for assigned customer base.

Competencies

• Excellent communication and interpersonal skills, ability to manage customer expectations and resolve conflicts.
• Strong negotiation and persuasion skills, ability to develop effective sales strategies.
• Ability to work independently, take initiative, and manage complex projects.
• Ability to analyze data and draw conclusions to optimize performance.
• Knowledge of tools, office software (Word, Excel, PowerPoint) and online sales techniques.
• Development of commercial proposals in accordance with the commercial strategy.
• Ability to prioritize tasks.
• Anticipation and management of conflict situations.
• Reading and analyzing technical documents.
• Writing accurate and detailed reports.
• Knowledge of sales techniques.
• Knowledge of negotiation techniques.
• Knowledge of aeronautical products and environment.
• Be rigorous and methodical.
• Ability to motivate and guide a team.
• Excellent customer service skills.
• Excellent internal and external communication.
• Spirit of Initiative.
• Team spirit.