Job Description

Job Purpose statement

The Sales Intern is an office-based role that will strengthen engagement with existing Merz Aesthetics customers across the UK & Ireland. Through proactive outbound contact, the role will build customer awareness of the Merz Aesthetics brand and portfolio, identify opportunities to broaden portfolio usage, and communicate relevant wholesaler offers and commercial initiatives.

The role provides practical experience in customer engagement, sales processes, CRM management and commercial execution within a regulated healthcare environment. Working closely with sales, marketing, customer services and wholesaler partners, the Sales Intern will help generate qualified opportunities, support customer retention and contribute to sustainable portfolio growth while ensuring all activity is accurate, compliant and customer focused.

Please note, this a 1 year fixed term contract, the salary is £25,000 per annum.

Accountabilities and related performance indicators

Proactively contact existing Merz Aesthetics customers by telephone and approved digital channels to maintain engagement and understand current needs.

• Delivers agreed customer-contact activity and follow-up standards.
• Records clear outcomes, needs and next actions in CRM.

Build awareness of the Merz Aesthetics brand and full product portfolio using approved materials and messaging.

• Customers receive accurate, relevant and compliant portfolio information.
• Customer interest and requests are routed promptly to the appropriate colleague.

Identify opportunities to increase use of the Merz Aesthetics portfolio within existing customer accounts.

• Generates and qualifies agreed portfolio-growth opportunities.
• Provides useful customer insight to the Commercial Accounts Manager and field sales team.

Communicate relevant wholesaler offers and campaigns to eligible customers, explaining how they can access them.

• Offers are communicated accurately, on time and to the appropriate customer groups.
• Customer interest and campaign feedback are captured and reported.

Maintain accurate customer and activity records and support reporting on engagement, opportunities and outcomes.

• CRM records are complete, accurate and updated promptly.
• Regular reporting highlights activity, conversion, customer feedback and follow-up actions.

Work collaboratively across Sales, Marketing and Customer Services to deliver a positive customer experience.

• Queries and opportunities are handed over clearly and followed through.
• Internal stakeholders receive timely, actionable customer insight.

Complete required training and conduct all customer interactions in line with company policies, data protection requirements and applicable compliance standards.

• Mandatory training is completed on time.
• Activity consistently meets quality and compliance expectations

Key Working Relationships

• Commercial Accounts Manager – day-to-day direction, coaching, prioritisation and performance review.
• Existing Merz Aesthetics customers – proactive engagement, needs discovery, portfolio education and follow-up.
• UK & Ireland Sales Team – sharing qualified opportunities and customer insight and supporting coordinated follow-up.
• Marketing and Business Information – using approved campaigns, customer segmentation and performance insight.
• Customer Services and Training – resolving enquiries and connecting customers with appropriate support.
• Wholesaler contacts – understanding approved offers and supporting clear, accurate customer communication

Qualifications, Experience & Knowledge Requirements

• Currently studying towards, or recently completed, a degree or equivalent qualification; business, marketing, life sciences or a related discipline is desirable.
• A strong interest in developing a career in sales, account management, healthcare or medical aesthetics.
• Confident, professional telephone manner with the ability to build rapport, ask effective questions and listen carefully.
• Clear written and verbal communication skills, with strong attention to detail and accuracy.
• Organised and self-motivated, with the ability to manage a contact plan, complete follow-up actions and work to agreed objectives.
• Curious and commercially minded, with an interest in understanding customer needs and identifying opportunities.
• Comfortable working with data and confident using Microsoft Office; experience with CRM systems is advantageous but not essential.
• Able to learn product, market and compliance information and apply it accurately in customer conversations.
• Previous customer service, telesales, retail, hospitality or office experience is desirable but not essential.
• Willingness to work primarily from the office and contribute positively to a collaborative commercial team.

Competency Requirements TeamworkingChampions working together to create a culture of mutual respect; ensures real collaboration and true involvement. Uses strengths and the expertise of others to create and celebrate team success.Passion for ResultsDemonstrates energy and drive in delivering results. Is proactive in approach and efficient and effective. Focuses on the end goal.Personal AccountabilityTakes responsibility for self and actions. Takes the initiative and is proactive. Is willing to stand up and be counted and do the right thing.Open and Transparent Gives and accepts regular honest constructive feedback and speaks the truth. Approaches working with others with positive intent. Brings disagreement out into the open and seeks to define solutions that everyone can endorse.Developing Self and OthersTakes ownership of personal development, actively seeks feedback and applies learning. Builds product, customer and sales capability through training, observation and practical experience.InnovationLooks for practical ways to improve customer engagement and team processes. Is curious, adaptable and willing to test new approaches within agreed guidance.