Job Description

This role provides comprehensive operational support to Sales Executives, ensuring all documentation required for bid submissions (BIDs) is compliant and up to date, maintaining company records, and delivering responsive and professional customer service across multiple channels.

Key Responsibilities

Bid Management Support (BIDs and Tenders)

• Organize, review, and maintain all legal, tax, and technical documentation required for participation in bids, tenders, and procurement processes with large corporate clients.
• Complete vendor qualification and registration forms.
• Ensure all proposal and documentation deadlines are met.

Customer Registration Management

• Create and maintain company registrations in customer procurement portals and supplier management platforms.
• Keep internal systems updated with current company information, certifications, and required documentation.

Customer Service and Relationship Management

• Provide inbound and, when necessary, outbound commercial support through multiple channels, including WhatsApp Business, email, phone, and corporate portals.
• Respond to customer inquiries and administrative requests in a timely and professional manner.

Proposal and Contract Management

• Prepare, format, and review commercial proposals based on guidance provided by Account Managers.
• Coordinate and manage the contract signature process.

Sales-to-Operations Handover

• Facilitate the transition of closed opportunities to the service delivery team.
• Ensure all contractual information, project scope, and commitments are properly documented and communicated.

Billing Support

• Serve as a liaison between the Sales and Finance teams.
• Provide the information required for invoice generation and collections in accordance with agreed contractual terms.

Qualifications and Requirements

• Previous experience in sales administration, sales support, or commercial operations.
• Experience or strong understanding of document management for bids, tenders, vendor registration, or procurement processes.
• Excellent written communication skills and proficiency with digital communication tools such as WhatsApp Business and corporate email.
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint, for pricing management and proposal preparation.
• Highly organized, detail-oriented, and deadline-driven.

Requirements

• Experience with corporate procurement platforms and bidding portals (e.g., Mercado Eletrônico, Nimbi, Bionexo, etc.).

• Experience with CRM systems such as Salesforce or HubSpot.

• Previous experience in a B2B professional services environment.