Hometown Australia Communities

Sales Host / Hostess - 6 month fixed-term contract

Hometown Australia Communities  •  State of New South Wales, AU (Onsite)  •  2 days ago
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Job Description

Hometown Australia is proud to be one of the nation’s leading developers and operators of land lease living communities, driven by a passion for creating affordable, high-quality lifestyle communities that offer Australians over 50* the freedom to enjoy an exceptional way of life.

Since its establishment in 2016, Hometown Australia has gone from strength to strength in the Australian market. Building on the trusted reputation of Hometown America, we have delivered a proven model to homeowners creating a high standard of living, supported by the expertise and resources of a leading global operator.

With more than 15,000 homeowners across 65+ communities, Hometown Australia creates vibrant lifestyle communities where you can enjoy an independent way of living, stay active with quality amenities, build lasting social connections, and embrace lifestyle-rich locations – all without the premium price tag.

About the role:

  • Camden Haven location
  • 6-Month Fixed-Term Contract (with strong potential to extend)
  • Schedule - Tuesday to Saturday, 10am to 4pm
  • Immediate start available
  • Police check required

Wyuna is an over 55's lifestyle community in the Camden Haven area, one of six communities operated by Hometown Australia in the Port Macquarie region. With construction already underway, Wyuna possesses new community amenities and 139 sites, with first move ins estimated for mid 2027.

Supported by the Hometown marketing team the position will be joining the existing Hometown team and will have access to the extensive Hometown sales and marketing systems and support.

Position summary:

As the Sales Host/Hostess, you serve as the critical first impression of Hometown’s premium land lease community in Camden Haven. Operating from our onsite sales office, you are responsible for delivering a professional and engaging welcome for all incoming walk-ins, phone calls and digital enquiries. Your goal is to seamlessly introduce prospects to the land lease lifestyle model, showcase diverse home options and premium finish choices and meticulously manage data pipeline mechanics via our CRM and community waitlists to support the senior sales team.

Duties of the Sales Host / Hostess include but are not limited to:

Premium Front-of-House & First Impressions: Greet all visitors with a warm, elite level of hospitality, ensuring the community identity is immediately felt as premium, secure, and professional.

Enquiry Management: Promptly field, capture, and filter incoming telephone, email, and walk-in enquiries, ensuring no lead goes unaddressed.

Home & Lifestyle Showcasing: Conduct high-impact discussions showcasing the benefits of the homes under construction including knowledge of multiple home plans, finishes and inclusions.

Benefits of Land Lease Living: Articulate the benefits of premium land lease living clearly including lifestyle and financial benefits.

CRM Administration: Maintain accurate, live record-keeping within the company CRM system (Hubspot). Input new customer profiles, log interaction details, and track lead progression protocols directly.

Waitlist management: Built the community waitlist. Categorise prospect priorities, update timing preferences, and systematically flag hot opportunities for senior sales consultants.

Sales Office Presentation: Ensure the visitor sales suite, visual asset displays, are fully stocked with brochures, and other key collateral.

Key Competencies & Skills

  • Prior experience in hospitality, retail, concierge, front-of-house customer relations, highly regarded
  • Real estate experience highly regarded but not essential
  • Work comfortably inside Hometown's digital platforms including Hubspot (training provided)
  • Empathetic listening style
  • Natural capacity to build immediate rapport with diverse consumer demographics (specifically downsizers and retirees.)
  • Intermediate Microsoft Office skills
  • Great interpersonal skills and professional presentation

What's on Offer:

The successful candidate will be offered a 6-Month Fixed-Term Contract (with strong potential to extend).

How To Apply:

If you wish to join our growing company, please submit your application by using the Apply For This Job tab below.

All applications must be accompanied by a resume and cover letter.

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Only shortlisted candidates will be contacted. Recruitment agencies need not apply.

Hometown Australia Communities

About Hometown Australia Communities

Hometown Australia communities provide residents with true value for money on top of a great quality of life. Unlike many other forms of retirement living that often charge exorbitant entry and exit fees, Hometown Australia offers over 55s the same kind of resort-style living without the extra cost.

Hometown Australia is dedicated to enhancing the quality of life of its residents. Personal respect and responsive service are the pillars that fasten our well-maintained and fairly priced living environments.

Industry
Real Estate & Property
Company Size
51-200 employees
Headquarters
Sydney, AU
Year Founded
Unknown
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