VIC, Fawkner Leisure Centre - Fawkner 3060
Seeking to appoint a suitably qualified and experienced Sales & Guest Experience Manager to build and lead a passionate and engaged guest experience team.
As the Sales & Guest Experience Manager you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs.
You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.
This position is a full time position and is a 90% direct service type of role.
The Guest Experience Manager’s key accountabilities include:
You have experience in leading a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years’ experience in leading a strong customer experience and sales culture and 5 years’ experience in managing and leading teams. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
*If you do not currently hold these qualifications you must be willing to acquire.
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you!
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
https://belgraviagroup.com.au/childsafe#statement
Formed in 1990 in Australia and 2015 in New Zealand, Belgravia Leisure is passionate about connecting communities to leisure. Working in partnership with Government, not-for profit and the commercial sector, Belgravia Leisure has a strong track record of delivering diverse, accessible and affordable health and wellness services across Australia and New Zealand.
Currently partnering with more than 100 Local and State Government authorities, Belgravia Leisure adopts an economically, environmentally and socially sustainable approach to operations across all its sites, focusing on healthy communities today and in the future.
Belgravia Leisure employs more than 8,00 staff in 260+ swim, sports, fitness, health and wellness and leisure venues and is part of Australian company Belgravia Group, which also owns Genesis Fitness Clubs, Coaching Zone and Ninja Parc.
