Job Description

Hourly Pay Range: $17.72 - $23.74

This position pays: $18.50/Hour

Why Work for Goodwill Southern New England?!

• Referral bonuses
• Retirement plan contributions
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

Under general supervision of the Store Manager and/or the Retail Management Team, the Sales Floor Manager

is accountable for the overall management and direction of the processes associated with the day-to-day

functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store

(inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast,

accurate, and friendly service at cash registers, on the retail floor, and at point of donation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

STORE OPERATION:

• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitors and sets the pace of work.
• Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
• Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
• Responsible for dressing room and bathroom cleanliness.
• Leads the generation of new Goodwill Rewards Program.
• Prioritizes and directs team member activity.
• Schedules supervisors and team members for cash register, sales floor, to meet customer/donor demand.
• Continuously assesses the sales floor, and directs team member activity, to ensure that standards are met.
• Informs team members of operating plan targets and progress against targets.
• Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.
• Identifies sub-standard departments &/or categories and takes action for resolution.
• Receives and responds to customer questions, requests, and complaints.
• Processes exchanges, special customer needs, and team member purchases as needed.
• Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
• Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.
• Implements the set-up of sales and marketing promotions & programs.
• Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.

FINANCIAL

• Effectively and efficiently assist the Store Manager in managing the store budget including payroll, achieving processing goals, generating revenue and controlling expenses.
• Ensure proper cash management including enforcement of cash register procedures and submission of required reports.
• Check daily report and receipts. Ensure daily pick-ups and deposits at designated bank.

SPECIAL REQUIREMENTS:

Will typically be required to work regular weekend (i.e. Saturday,

Sunday), evening and holiday hours customary to the retail trade.

SAFETY, SECURITY AND LOSS PREVENTION

• Monitor customers to limit/prevent losses including compliance to bag policies, potential ticket swapping and theft. Determine potential needs on sales floor including greeters and/or receipt review at main entrance.
• Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence.
• Partners with Store Manager on safety issues and solutions.
• Protects company assets and information by ensuring their safe handling, security and integrity.
• Manages cash and tender controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to execute this procedure to standard.
• Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.
• Ensure store and surrounding premises are kept clean and free of safety hazards and that safety, health and emergency procedures are understood and followed by all store employees.
• Ensure that designated staging area is utilized for "Z" racks that are filled with merchandise to be hung on the sales floor. Ensure that empty "Z" racks are removed from the sales floor immediately. Keep all aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation. Instruct staff to keep the sales floor free of hangers and other trip hazards. Secure sharp objects such as knives in a secured area for display. Ensure that breakable objects are handled carefully and are properly displayed.
• Ensure that ice melt is spread on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as necessary.
• Prepare and submit work orders, as necessary, particularly to address immediate safety concerns.
• Ensure that all suspicions or allegations of fraud are reported and investigated accurately and in a timely manner.
• Ensure that the store is opened/closed daily, as per scheduled hours.
• Ensure proper operation of security and safety systems, including but not limited to, proper maintenance and use of door locks, alarms, safe, fire extinguishers and office door; bank deposits made on a nightly basis; thorough and timely completion of incident reports/1st Report of Injury; adherence to all cash management policies and procedures including voids, credits, refunds, etc.; and conducting quarterly fire drills and internal safety inspections, as required.

SUPERVISORY RESPONSIBILITIES

• Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.
• Regularly interacts, trains, coaches, and counsels the supervisors and team members. Provides recognition and candid feedback. Addresses complaints and solves issues.
• Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
• In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager.
• Assist the Store Manager in interviewing, hiring, training and directing the activities of store personnel to provide an efficient and effective work force. Maintain positive morale of work force.
• May plan, assign and direct work for employees and community service workers, volunteers and work crews, as required by Store Manager. Carry out supervisory responsibilities in accordance with the Agency's policies and applicable state and federal law.
• Assist the Store Manager in scheduling employees to ensure adequate coverage to meet production, customer service and safety and security needs of the retail operation.
• Ensure proper adherence by store employees to Goodwill of Southern New England policies and procedures. Seek assistance in dealing with infractions or unusual situations from supervisor or Human Resources, as appropriate. Report any infractions or unusual situations to the Store Manager.
• Complete store reports in an accurate and timely manner.

OTHER DUTIES

• Employee will be required to perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank.
• Perform other related duties as required or directed.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED), plus a minimum of one year related experience, in sales floor supervisor, cashier supervisor, customer service management, or retail management; or combination of specialized training or post-secondary education in a related field and retail experience. Must have attained 18 years of age.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals or groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to reason, make decisions, and use independent judgment in various situations.

OTHER SKILLS AND ABILITIES

Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records as well as general knowledge of Microsoft office (i.e. Excel, Word, Outlook). A good working knowledge of or ability to recognize and learn the value of brand name apparel and other merchandise sold in the Goodwill store.

MUST EXHIBIT A HIGH LEVEL OF INTEGRITY AND BUSINESS ETHICS.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The employee is regularly required to push crates (on wheels) that may weigh up to 600 pounds. Crates may be moved on flat or sloped surfaces. Specific examples of requirements to lift and/or move heavy objects will include, but not be limited to, the duties described below.

The employee is regularly required to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle. Employee may also be required to assist customers with handling of donations or purchases of large and heavy items such as furniture and appliances (e.g. microwave oven, television, computer equipment, etc.). Additionally, the employee is required to place large objects on the sales floor for display or in a crate or cart for disposal. A hand truck should be used whenever possible to move large/heavy objects. The assistance of additional staff must be sought when lifting such objects, whenever feasible, and proper lifting techniques must be applied.

Specific vision abilities required by this job include close vision, distance vision, and color vision.

Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.

Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.

May sometimes be required to drive to the bank to make deposits.

Will periodically be required to drive to meetings or other stores for business purposes.

REQUIREMENTS FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)

Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and

while dispensing fluid into the machine. Protective gloves (cloth/leather) and protective eyewear must be worn

at all times while using push-stick to propel material into trash compactor. Latex gloves are made available for

any employee engaged in sorting credentials but are not required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while

performing the essential functions of this job. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

The work environment is usually hectic (fast paced) with regular deadlines and production quotas. Assistant

Store Managers are subject to temporary re-assignment or transfer to other locations within the Agency's

Goodwill territory, according to company need.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions;

moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals;

outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually

moderate.

Equal Opportunity Employer