Job Description

Lead with Purpose. Serve your Community.

At The Salvation Army Family Store, every sale helps change lives. When you join our team, you become part of a mission-driven organization dedicated to meeting human needs, restoring hope, and strengthening communities. We are seeking a Sales Floor Supervisor who is passionate about people, retail excellence, and making a meaningful difference through their work.

As the Sales Floor Supervisor, you will provide daily leadership for sales floor operations, support staff and volunteers, and help create an exceptional shopping experience for every customer. This is an ideal opportunity for an experienced retail professional who enjoys coaching others, driving results, and contributing to a greater mission.

Position Details

Position Type: Full-time, non-exempt

Store Hours: Monday-Saturday, 9:00am-6:00pm; occasional evenings, weekends, and/or holidays as required

Pay Range: $19.00/hour

What You'll Do

• Lead and oversee daily sales floor operations to ensure an efficient, organized, and customer-focused environment
• Recruit, train, schedule, and develop sales floor team members and volunteers
• Provide coaching, performance feedback, and accountability to maintain high standards of service and productivity
• Supervise checkout operations, ensuring accurate cash handling, register compliance, and a clean, welcoming front-end area
• Maintain a safe, clean, and organized sales floor, including oversight of common areas, restrooms, and store entryways
• Execute merchandising plans that create visually appealing displays and support seasonal and promotional initiatives
• Monitor inventory flow and product rotation, ensuring merchandise is well-stocked, properly presented, and processed according to guidelines
• Partner with store leadership to achieve sales, productivity, and operational goals
• Coordinate volunteer and community service worker activities, including training, assignments, and supervision
• Ensure outstanding customer service by addressing customer questions, concerns, and feedback professionally
• Assist with opening and closing procedures, cash reconciliation, and store security
• Promote safety, loss prevention, and compliance with organizational policies and procedures
• Communicate expectations, updates, and operational priorities clearly to team members and volunteers
• Foster a positive, respectful, and collaborative workplace culture

What We're Looking For

• High school diploma or equivalent required
• Minimum two (2) years of retail, customer service, or thrift store experience required
• Experience with cash handling and point of sale systems
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Previous supervisory, lead, or management experience in a retail environment preferred
• Strong leadership skills with the ability to train, motivate, develop, and supervise employees and volunteers
• Excellent customer service, communication, and relationship-building activities
• Knowledge of retail operations, including merchandising, inventory management, cash handling, and retail systems
• Strong organizational, prioritization, and delegation skills with the ability to manage multiple responsibilities effectively
• Sound problem-solving and decision-making abilities in a fast-paced environment, with strong attention to detail
• Dependable, professional, and results-oriented, with a commitment to the mission, values, and standards of The Salvation Army

Physical & Working Conditions

• Standing and walking for extended periods throughout the workday
• Lifting and moving merchandise and fixtures weighing up to 50lbs, with assistance as needed
• Frequent bending, reaching, stopping, pushing, and pulling
• Working in a dynamic retail environment with continuous interaction with customers, staff, and volunteers

Employee Benefits & Perks

We believe in caring for our employees just as we care for those we serve. As a full-time employee, you'll receive benefits that support your health, well-being, and long-term stability, including:

• Comprehensive Benefits - Medical, dental, vision, and retirement options, plus paid time off (14 holidays, vacation, sick, personal time)
• Free Individual or Family Kroc Center Membership - Access fitness, aquatics, and wellness opportunities
• Employee Discount - Receive a generous discount on store purchases
• Supportive Team Environment - Work alongside caring, mission-minded teammates who support one another
• Purpose Driven Work - Be part of a respected, faith-based organization dedicated to hope, dignity, and service
• Pride in Impact - Know that your work directly supports local programs serving individuals and families in need.

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About The Salvation Army

The Salvation Army is dedicated to putting faith into action by meeting physical, emotional, and spiritual needs without discrimination. We serve with compassion, respect dignity, and work daily to rebuild lives and strengthen communities.

The Quincy Area Command serves nine counties across Illinois and Missouri, providing emergency services, housing support, food assistance, disaster response, and weekly ministries. These vital programs are made possible through donations and the success of the Quincy and Hannibal Family Stores.

Qualifications

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, minorities, US Veterans, people with disabilities, people who have been impacted by the justice systems, and/or people without a college degree are encouraged to apply.

*The Salvation Army work sites are Drug & Alcohol Free Workplaces, and are totally free of the use, possession or working under the influence of illegal drugs and alcohol.

*The Salvation Army, as a church, is exempt from participation in federal and state unemployment insurance programs. Upon termination, employees are not eligible for Unemployment Compensation.