Training Delivery and Support: Conduct on-site training sessions for Sales Associates, focusing on Billease products, sales techniques, and customer engagement strategies. Ensure all SAs have a thorough understanding of sales financing processes, policies, and best practices. Provide ongoing coaching and mentorship to enhance individual and team performance.
Performance Evaluation: Monitor and evaluate SA performance in the field, identifying strengths and areas for improvement. Provide actionable feedback and implement tailored training plans to address performance gaps.
Process Improvement: Collaborate with the sales leadership team to streamline and improve field training processes. Develop training materials, tools, and resources that align with Billease's objectives and values.
Field Engagement: Conduct 100% fieldwork to observe and support SAs during live customer interactions. Act as a liaison between the SAs and management to address challenges and implement solutions promptly.
Data Analysis and Reporting: Leverage analytical skills to track training outcomes and SA performance metrics. Prepare and present reports on training effectiveness and recommendations for continuous improvement.
