Job Description

Risk Investigation and Analysis

• Investigate the causes and reasons for high-risk incidents or transactions within the assigned area.
• Analyze patterns or trends that may indicate potential fraud or operational lapses.
• Conduct on-ground validation and area checks for high-risk customers, merchants, or sales associates.
• Fraud Investigation and Verification.
• Conduct fraud investigations for reported or identified suspicious cases involving sales associates, merchants, or customers.
• Perform customer, barangay, and area verification visits for suspected fraudulent applications or activities.
• Coordinate with barangay officials or local authorities when necessary for information validation.

Risk Mitigation and Prevention

• Identify and recommend corrective actions for risk mitigation and fraud prevention.
• Collaborate with the Merchant Fraud Team in investigating fraud alerts or red flags raised from system monitoring.
• Partner with Sales Field Trainers and Area Managers to implement field-level corrective measures.
• Participate in mentoring or re-training Sales Associates on compliance and ethical selling practices.
• Conduct random spot checks or field audits to ensure adherence to sales and operational standards.

Reporting and Documentation

• Prepare comprehensive investigation reports with findings, conclusions, and recommendations.
• Maintain accurate and confidential records of investigations and supporting evidence.
• Provide timely reports on identified fraud cases and high-risk areas to management and concerned departments.
• Collaboration and Communication
• Partner with Sales leadership to strengthen fraud prevention awareness across field teams.
• Share findings and insights to enhance company-wide risk mitigation efforts.
• Assist in conducting fraud awareness sessions, refresher training, or case study discussions.

Continuous Improvement

• Recommend process improvements to reduce risk exposure and improve fraud detection.
• Stay updated on emerging fraud schemes, trends, and industry best practices.