Job Description

There’s something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Our Team Members are what make the difference in their efforts. It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations.

We are seeking dynamic personalities! If you enjoy working with new potential clients and helping couples and families, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity in your next career move. We have a fun, encouraging culture with top notch training and benefits.

As a Vacation Introductory Program (VIP) Representative you will be responsible for driving company success through performing the following tasks to the highest standards:

• Educate and sell the Vacation Introductory Program (VIP) program/package to generate maximum sales in vacation ownership
• Survey toured guests about their thoughts and opinions regarding our product and presentations to validate a positive sales experience
• Ensure customer happiness by following through with all sales by phone conversation to reduce the cancellation rate
• Audit vacations planners prior to release of guest to ensure positive guest experience and quality assurance
• Meet and maintain Metrics for success in this role
• Complete the agreements in accordance with the rules
• Conduct a positive and informative presentation to every guest that is referred to you
• Ability to adapt to changes in a fast-paced environment and resolve complex customer quality assurance issues

Why work for us?

• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers up to 40 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
• And so much more!

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 6 months+ of branded sales experience
• Ability to work a flexible schedule including evenings, weekends, and holidays
• High school diploma or equivalent

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• 1 year of VIP package experience with a branded company
• 3-5 years of related experience

The range of this role is $35,000 to $100,000 annually, plus commission & bonuses governed by a compensation plan.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.