Job Description

Company Description

Royal Island is a faraway island retreat where every day is a new chapter. Located in the heart of the Baa Atoll, less than 20 minutes from Velana International Airport by domestic flight, our all-inclusive resort brings together the intimacy of a village, the spirit of escapism, and the warmth of Maldivian culture. It's a place to wake up to uninterrupted ocean views, connect over soulful South Asian dining, and be inspired by an evergrowing collection of signature excursions and spa experiences.

Job Description

• To ensure effective up-selling techniques are practiced, generate maximum revenue from water sports activities and excursions.
• Updating water sports administration software and other required reports and records.
• Receiving and processing bookings and providing information concerning changes.
• Strictly comply with Q Adventure Standard operation guidelines and the hotel policies regarding the provision of water sports facilities to guests in accordance with the safety regulations outlined by the concerned government entities.
• To ensure that the service counter, guest relations, and other related areas are managed efficiently according to the established concept, providing courteous, professional, efficient, and flexible service at all times.
• Duty take-over procedures at the service counter and overall water sports must be strictly followed.
• To ensure activities are allocated as per bookings.
• Priorities of assignment should be given for advance bookings, repeaters, VIPs, guests with needs, and families with kids and infants.
• Updates all out-of-order and out-of-service activities on a daily basis.
• Liaise with instructors and others to organize excursions and other water sports activities.
• Ensure and provide water sports and activity information to arrival guests.
• Interacting with customers, providing information in answer to inquiries about products, activities, and services.
• To be present at all times in the area of responsibility of the water sports department.
• To have a thorough understanding and knowledge of all water sports-related activities, products, and up-selling alternatives.
• To handle guest inquiries in a courteous and efficient manner, report guest complaints or problems to the head of department if no immediate solution can be found, and assure follow-up with guests.
• Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
• Prepare all required guest service-related reports, circulate them to concerned departments in a timely manner, and also send daily reports to seniors as directed by them.
• To report "lost and found" items and handle them in accordance with the policy and procedures.
• To understand and strictly adhere to the rules and regulations established in the hotel policies and procedures on fire, hygiene, health, and safety.
• To maintain a high standard of personal appearance and hygiene at all times.

Qualifications

• A minimum of two years’ experience in Excursion/Water Sports field
• Have a good level of physical fitness and stamina
• Ability to deliver fun, engaging, safe and informative sessions.
• Skilled in Safety and on Water Rescue practice.
• Knowledge of current Sailing & Windsurfing regulations (Desirable)
• Ability to effectively communicate with guests of all ages, management and other staff.
• Ability to work well within a team and maintain effective working relationships
• The ability to confidently hold a conversation in English

Additional Information