Job Description

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About the Role

Multi-day tour offerings are commonly higher-value, considered purchases that convert best with a real conversation. This role owns that conversation: picking up traveler inquiries, shaping a proposal with our merchant network, negotiating terms, and closing the booking.

What You'll Do

• Convert inbound customer inquiries into confirmed bookings for multi-day tour itineraries, owning the relationship from first contact through deposit and final payment.
• Consult travelers on trip design — destination, duration, budget and party size — and translate that into a compelling, bookable proposal with merchant partners.
• Negotiate pricing and itinerary terms with merchants to protect margin while meeting the traveler's brief.
• Manage a live pipeline of inquiries with clear follow-up cadence, using Sales Ops support to stay on top of documentation and admin.
• Hit booking and conversion targets while keeping cancellation rates low through strong expectation-setting.
• Feed customer insight back to Supply & Product on what travelers are asking for and where the catalog or proposal process falls short.

What You'll Need

• 3+ years of work experience in B2C or customer-facing sales, with proven expertise and a track record in the travel industry specifically.
• Language: English is a must; Mandarin is a huge plus. Any additional language skill is a bonus point.
• A consultative sales style — comfortable guiding a high-consideration purchase rather than closing a quick transaction.
• Strong negotiation skills with both customers and merchant partners.
• Resilience and pipeline discipline — able to manage multiple live inquiries at different stages without dropping follow-up.
• Comfortable operating without a fully built tool stack yet — you'll help define what the inquiry-to-booking process should look like as it matures.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.