Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA
What you will have an opportunity to do:
Location: Chaminade Resort & Spa – Santa Cruz, CA
Department: Sales & Marketing
Reports To: Director of Sales & Marketing
Nestled on 300 scenic acres overlooking Monterey Bay, Chaminade Resort & Spa is a premier full-service destination offering luxury accommodations, exceptional dining, meeting and event space, spa services, and unforgettable guest experiences. We are committed to delivering personalized service and creating memorable experiences for every guest.
The Sales Executive Meeting Manager serves as the primary contact for clients after contracts are executed, ensuring all meeting and event details are planned, communicated, and executed flawlessly. This position manages corporate meetings, conferences, retreats, and group events from turnover through completion while partnering closely with resort departments to deliver exceptional service and maximize client satisfaction.
The ideal candidate is highly organized, detail-oriented, thrives in a fast-paced hospitality environment, and is passionate about creating memorable experiences.
Manage assigned group business from contract turnover through post-event follow-up.
Conduct planning meetings with clients to finalize meeting agendas, banquet event orders (BEOs), rooming lists, audiovisual requirements, and special requests.
Prepare detailed event documentation and ensure timely distribution to operational departments.
Coordinate all event logistics including guestrooms, banquet functions, meeting room setups, food & beverage functions, recreation activities, transportation, and spa appointments.
Ensure all client expectations are communicated accurately to internal teams.
Serve as the primary liaison between clients and the resort throughout the planning process.
Build strong relationships that encourage repeat business and client loyalty.
Respond promptly to client inquiries and provide exceptional customer service.
Conduct site inspections and planning meetings with prospective and confirmed groups.
Partner with Banquets, Culinary, Front Office, Housekeeping, Spa, Engineering, Recreation, and Accounting to ensure flawless event execution.
Lead pre-convention and pre-event meetings with operational departments.
Monitor group activity during programs and proactively resolve issues.
Ensure all banquet event orders and event changes are accurate and communicated promptly.
Review contracts and ensure all event details align with contracted terms.
Monitor group revenue opportunities and identify upsell opportunities.
Review billing instructions and final invoices for accuracy.
Assist with forecasting group revenue and reporting as requested.
Maintain accurate client records within Delphi or other sales and catering software.
Prepare banquet event orders, resumes, rooming lists, and reports.
Ensure all documentation meets resort standards.
Participate in departmental meetings and ongoing training.
Bachelor's degree in Hospitality Management, Business, or related field preferred.
Minimum 2 years of hotel sales, catering, conference services, or event management experience.
Strong knowledge of hotel operations and banquet services.
Excellent written and verbal communication skills.
Exceptional organizational and time-management abilities.
Ability to manage multiple events simultaneously.
Strong problem-solving and decision-making skills.
Proficiency in Microsoft Office Suite.
Experience with Delphi, Amadeus Sales & Catering, or similar sales software.
Experience with property management systems.
Resort or full-service hotel experience preferred.
Guest-focused mindset
Professional communication
Attention to detail
Organization and planning
Relationship building
Collaboration
Adaptability
Time management
Conflict resolution
Financial awareness
Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds.
Ability to work evenings, weekends, and holidays as business demands.
Frequent movement throughout the resort to oversee meetings and events.
Eligible team members may enjoy:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off
Paid Holidays
Employee Discounts
Resort Discounts
Career Development Opportunities
Team Member Recognition Programs
At Chaminade Resort & Spa, we believe exceptional guest experiences begin with exceptional team members. As a Sales Executive Meeting Manager, you'll play a vital role in creating memorable meetings and events while working in one of California's most beautiful resort destinations. If you're passionate about hospitality, service excellence, and creating unforgettable experiences, we'd love to welcome you to our team.
What are we looking for?
Compensation:
$75000.00
-
$80000.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
