Job Description

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

The Sales Executive for Heavy Commercial Vehicles is responsible for driving sales and building relationships with customers in the commercial vehicle sector. They identify potential clients, present product offerings, and negotiate deals to meet sales targets. The role involves maintaining a strong understanding of the market, product features, and competitor activity to offer tailored solutions. The Sales Executive will manage the sales process from lead generation to closing the deal, ensuring a smooth customer experience. They also collaborate with the service and finance departments to provide comprehensive solutions. Regular follow-ups and relationship management are key to fostering long-term customer loyalty.

Main Job Activities:

1. Sales Performance

• Plan to meet sales targets and budgets
• Identify new business opportunities, prospect potential business both corporate and private within the geographical area or as allocated by Manager
• Maintain and develop existing customer database
• Accomplish daily expected call rates
• Demonstrate vehicle of customer’s choice
• Verify financial arrangements by introducing the customer to the F&I consultant
• Ensure correct handover of vehicle after the vehicle is prepared

2. Customer Service

• Attend to walk in customers and telephonic enquiries promptly and efficiently
• Ensure proper follow up of all potential buyers by, implementing and monitoring a prospecting and sales control system according to agreed procedures
• Ensure high levels of customer satisfaction
• Maintain the company’s corporate image and reputation and protect and develop the company’s brand

3. Administration

• Complete all relevant documentation accurately according to company procedure
• Handle trade papers and vehicle to pre-owned department according to procedures
• Maintain accurate records of all transactions
• Collect monies due to the company upon delivery of vehicles

4. Product and Business Knowledge

• Attend training and develop relevant knowledge and skills
• Keep abreast of all motor industry trends by reading and self-study
• Attend all sales meetings and product/business updates

• Solid experience (±3 years) as a Sales Executive Heavy Commercial Vehicles operations
• Knowledge of the Mercedes-Benz brand, processes and systems
• Proven track record with retail experience is critical, especially in the automotive industry
• Minimum Grade 12, a post matriculation qualification is desirable
• Driver’s license (Code 10)

Skills & personal attributes:

• Integrity
• Planning skills
• Influencing skills
• Product knowledge
• MS Office (Kerridge)
• Customer orientated
• Follow through/ finisher
• Self-driven and resilience to stress
• Presentable & image conscious
• Interpersonal skills (emotional maturity)

Other important Information:

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

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