Job Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Grow a New Zealand account portfolio, driving revenue and market share.
• Deliver customer‑centric, data‑driven sales outcomes through strong partnerships.
• Fixed term position based at our Auckland Office.

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

As an Account Manager, you will be responsible for delivering revenue targets through the execution of business plans, policy and strategy, while developing and strengthening relationships across a diverse customer portfolio. Working as part of a close‑knit team, you will manage a regional portfolio across New Zealand, aligning account strategies with broader business objectives to drive revenue growth, market share, yield improvement, and new business opportunities. This role plays a critical part in maintaining strong customer partnerships, retaining and maximising revenue, and identifying opportunities across Corporate, Government, SME and Agency segments, while ensuring alignment with the Qantas Group customer strategy.

What you’ll be doing

• Drive a customer‑centric sales strategy aligned to airline customer needs to deliver revenue and market share outcomes
• Build deep commercial insight through analysis of sales data, performance reporting and customer trends
• Contribute regional insight to the development and execution of the New Zealand sales plan
• Develop and execute strategic account plans aligned to Qantas Group customer strategy and regional KPIs
• Identify and deliver new business opportunities across Corporate, Government, SME and Agency segments
• Manage sales, distribution and marketing activity in line with internal strategy, trade practices and competition law
• Lead regular customer performance reviews to identify growth opportunities, risks and improvement actions
• Build and maintain strong, multi‑level stakeholder relationships with customers and internal teams
• Maintain accurate CRM records to support effective account management and relationship development
• Monitor market and competitor intelligence, recommending actions to defend and grow Qantas’ regional position

What you’ll bring

• A minimum of 3 years’ experience in account management or business development
• Strong ability to prioritise effectively in a fast‑paced, commercial environment
• Excellent presentation, communication and influencing skills
• Strong organisational and time management capabilities
• A results‑driven mindset with a proven ability to exceed targets
• Demonstrated experience engaging and managing a broad range of internal and external stakeholders
• Strong analytical skills, with the ability to interpret data and develop tailored customer solutions
• A high degree of professionalism and integrity

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: From day one in the role, our employees enjoy heavily discounted Qantas and Jetstar flights including space available upgrades to available cabins. After 6 months in the role, you, your family and eligible travel beneficiaries can receive discounted flights across the globe with over 150 partner airlines.
• Leave: Take a well-deserved break with 4 weeks of annual leave per year, with an extra week granted after 5 years of continuous service.
• Holidays and hotels: Experience a 20% discount on our already fantastic hotel and flight bundles. Additionally, Qantas and Jetstar hotel reservations are available to employees at a 20% reduced rate.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. We offer discounted health insurance, free flu vaccinations, heart and skin health checks, wellbeing webinars and a comprehensive Employee Assistance Program.
• Kiwisaver: Up to 4% contribution on KiwiSaver

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.If you have any support or access requirements, we encourage you to advise us at time of application. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Play your part in the Qantas story and get in touch today!

Applications close on Tuesday 7th April 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.