This is a remote position.

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  Serve as the primary telephone point of service and client concierge.
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  Handle inbound sales inquiries and customer service requests professionally.
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  Conduct outbound customer service calls for follow-ups, confirmations, and updates.
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  Manage scheduling, logistics, and routing based on Australian geographical locations.
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  Manage multiple calendars, emails, and team meetings.

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  Maintain CRM management, data entry, and sales pipeline updates.
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  Email management.
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  Encode and update client details in the file management system.
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  Prepare proposals, documents, and business forms using templates.
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  Update file notes, terms and conditions, and contract templates accurately.
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  Assist in creating basic business or financial reports on a regular basis.
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  Perform other general administrative duties as required by the Director.

Requirements

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  Minimum of 2 years of experience as a Virtual Assistant or in a related customer service/administrative role.
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  Experience handling inbound inquiries and making outbound customer service/follow-up calls (strictly no cold calling).
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  Excellent verbal and written English skills with strong customer-handling capabilities.
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  A solid understanding of Australian geography is preferred (states, major cities, and regions) to assist with efficient logistics.
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  Proven experience managing calendars, dispatching, or routing efficiently based on locations.
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  Degree qualified is preferred (+).
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  Highly proficient in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), Xero, and experienced with Go High Level CRM software, softphones, or related booking platforms, Slack, WhatsApp
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  Proactive, results-driven, highly organised, and process-oriented with great attention to detail.
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  Candidates are required to complete an assessment before proceeding to the client interview stage.

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  Discipline and commitment to set working hours (strict shift times, not flexible)
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  Use of time tracking software during work hours
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  Active participation in team and client calls with your camera ON
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  Consistent availability and responsiveness throughout your shift
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  Treating this as a long-term, full-time job—not a side gig or freelance task

Benefits

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  10 days annual leave credits
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  5 days of sick leave