Job Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

• Assist & liaise between customers and SGS technical teams to provide follow-up and feedback for technical questions and specification needs.
• Visit existing customers periodically for contract reviews.
• To support & maintain existing contracts database.
• Ensure customers are responded to adequately by customer care group.
• Produce customer quotations as required.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Qualifications

• Minimum 3 years’ experience in customer care, sales or business development in a technical services or industrial capacity.
• STPM or Diploma or Degree in chemistry, chemical engineering, material science or equivalent would be an asset.
• Proven track record of successful customer relationship & key account management.
• Comfort in dealing with various levels of senior executives and management.
• Knowledge in using MS Office is a prerequisite and exposure to CRM software is an advantage.
• Applicants must be willing to travel nationwide occasionally.

Additional Information

• Good communication and effective interpersonal skills; able to develop good working relationships with people at all levels.
• Must be fluent in local language & English (oral & written), with good report writing skills
• Independent.
• Fast learner and able to work independently.
• Excellent work ethics, good team player and self-motivated.