Job Description

Modern Laundry is one of the largest and most established laundry services in the UAE. With easy accessible retail outlets and direct B2B deliveries, the company caters for consumers and corporate clients since 1973. We use environmentally safe products and the latest technology to ensure the highest standards and expectations are met.

• Greet customers and provide professional assistance throughout their visit.
• Receive, inspect, and tag laundry items; identify stains, damages, or special care instructions and confirm prices with the customer.
• Generate accurate bills using the POS system and handle payments (cash, card, or online).
• Ensure items are correctly tagged and prepared for handover to the factory team.
• Communicate special instructions to the factory (delicate items, stain removal, express service, etc.).
• Follow up with the factory on pending or special orders and update customers accordingly.
• Handle customer complaints, delays, or missing items professionally and provide timely resolutions.
• Promote additional services, loyalty programs, and seasonal offers to customers.
• Maintain cleanliness and organization of the front desk and branch you are assigned to.
• Monitor and restock retail supplies such as tags, forms, and packaging materials.
• Maintain accurate records of daily transactions and customer orders.
• Support branch promotions and assist in upselling value-added services.
• Coordinate with team members to ensure smooth daily operations and customer satisfaction.

Qualifications

• High school diploma or higher.
• 1–2 years of experience in laundry or customer service.
• Good communication and interpersonal skills.
• Attention to detail and accuracy in billing.
• Customer-focused and professional.