Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

• Ensuring sales processes and policies are compliant to audit requirement by getting respective authorities clearance before roll-out.
• Designing and executing efficient processes for Business Segment that touches other Divisions such as SME Hotline 1606, Corporate Mobile Support, Networks and Technical helpdesk teams.
• Instituting Process Knowledge database for Business Segment and ensuring maintenance of real time information for sales and support team reference.
• Managing day-to-day operational concerns from different stakeholders (Credit Management, 1606, Product, Network, Global Delivery, Customer Service & Support).
• Deriving efficient processes for Business Segment on GTM or Customer Experience initiatives.
• Following up on Audit / Operational Compliance issues and ensuring the actions are been implemented and updated for the report.
• Enhancing Customer Experience through working with relevant stakeholders on the improvement actions for the customer OE / NPS survey.
• Supporting business transformation projects regarding sales process and system upgrades
• Managing the filing of both internal / external documentations including sales Contracts / Master Sales Agreement.

Skills for Success:

• Minimum Diploma holder.
• At least 3 years of relevant experience, ideally from Telco or ICT industries.
• Knowledge on Sales, Marketing or Operations.
• Always have the mindset to challenge the status quo.
• Must have ability to conduct data analytics and make recommendations
• Effective and efficient problem-solving skills in a fast-paced environment.
• Strong multitasking skills with ability to prioritize and respond to ad-hoc requests as needed.
• Excellent communication (in both written and verbal) and collaboration skills.
• Experience with Salesforce CRM system is preferred.
• Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Visio)

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!