Short Description

Are you looking for your next career step in a role with flexibility and the opportunity to develop data skills, with customer experience at the heart of your priorities?

If so, please consider our role details below!

Working 20.5 hours per week (with an exact pattern to be finalised) as part of an existing job share pattern, this is the perfect opportunity for someone with strong administration & customer and/or sales support skills, to join our experienced and welcoming Sales Excellence team.

• Provide first class sales support to maintain and expand the UK and Irish Aftermarket operation, efficiently, effectively and predictably, embodying the voice of the customer.
• Act as a bridge between Sales, Marketing, Product and Customer Service
• To be an active member of the Sales Excellence department communicating with all Aftermarket sales functions and supporting our team and Office Manager on a daily basis.

Main Tasks

• Administration and reporting to identify growth opportunities and areas of improvement
• Evaluate and maintain ERP and CRM systems
• Customer backorder list preparation and inter-company order book reviews to support the achievement of departmental KPIs
• Collaborate with all relevant stakeholders for the management of cashflow, receivables and payables in line with company targets and processes
• Liaising and communicating with our warehouse and other business stakeholders on a daily basis, including service providers
• Complete competency to manage customer concerns, complaints, returns and credit arrangements for complete ownership of end-to-end process
• Co-ordination with Group regarding routine enquiries and instructions
• Help implement new ideas, streamline processes and implement best practices. Engage and actively participate in Departmental and Company initiatives and projects
• Co-ordinate and implement cover and cross-training for key tasks across the team
• Provide and be accountable for; tools, content and training to ensure all departmental tasks are covered during absenteeism, annual leave and high demand periods
• Embodying a continuous growth mindset in regards to learning and development, individually and as a team

Experience

• Confident communicator (internal and external, written and verbal)
• Professional and mature attitude
• Analytical and proactive

• MRP and purchasing experience
• Ability to work on own initiative as well as being able to deliver as part of our team
• Skilled in prioritisation of own workload
• Confident to seek support/advise
• Resolution focused
• IT Literate (specifically excel)

• Excellent and autonomous planning / organisational skills
• Good interpersonal skills, networker, liaison skills
• Must appreciate the benefits of team working
• Must be able to work quickly & accurately under pressure

Desirables:

• SAP Experience
• Salesforce Experience
• Experience in communicating/liaising with external customers
• Experience in similar job position