Job Description

Advanced Associate, Sales Excellence, 18 month Fixed Term Contract position

About the role We are currently looking for an Advanced Associate, Sales Excellence join our team. As an Advanced Associate in Sales Excellence, you will be responsible for being the enhanced support for large IT customers in Germany and Italy for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner, working with customers to setup accounts, respond to questions/concerns, monitor key order metrics, and complete some accounting monitoring activities. This role is closely aligned with industry relevant titles such as Sales Operations Administrator.

Our team: Assessment & Qualifications - As people upskill and reskill more often, they seek ways to prove their achievements and demonstrate knowledge. Everything we do across our businesses can lead to some form of assessment, qualification, certification, or licensure.

Our Purpose - Add Life to a Lifetime of Learning

As a Sales Operations Administrator, you’ll be responsible for:

• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Act as support bridge between local customers and global support teams, Setup outbound meetings with clients to review questions and issues and coordinate product and system demos with customers
• Manage sales process operations and coordinate legal/functional documentation for sales process.
• Monitor performance indicators, manage sales tracking tools and report on important information
• Stay up to date with new product and feature launches and suggest sales process improvements

To be successful in this role, you will ideally have:

• Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
• Excellent communication skills in both German, Italian and English
• Understanding of legal/functional paperwork around sales processes
• Hands on experience with ERP and CRM systems, proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Analytical and multitasking, Teamwork and motivational skill

Flexible working We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

Same Posting Description for Internal and External Candidates