Job Description

Overview

Administrative support for the Sales Manager and Sr. Sales Manager. Responsible for managing less complex group/catering-related opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for learning how to drive customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of River Cree Resort and Casino.

Responsibilities

• Act as support to Sales Manager and Sr. Sales Manager for client’s needs.
• Creates Contracts/ Proposals for Sales Manager.
• Does all turnovers for Sales Manager to the Events Department
• Answers sales hotline.
• Field any opportunities coming through the hotline to the Sales Manager handling that market segment.
• Produces weekly reports for Sales Meeting.
• Produces any Adhoc reports for Sales Dept.
• Attends all Sales meetings and daily stand up meetings
• Maintain rapport between group clients and hotel in booking process.
• Maintain good relationships with all departments and train or assist as needed.
• Send out introductory letters to new clients
• Send out thank you letters to clients when function ends.
• Maintain confidentiality of proprietary materials and information.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Perform other duties as required

Qualifications

• 1-2 years demonstrated experience working in Hotel Sales
• Currently working as a Sales Coordinator in an Edmonton Area Hotel
• Experience in a sales and/or customer service role
• High School Diploma or equivalent preferred
• Excellent verbal and written English communication skills
• Proficiency with Microsoft Office programs (word, outlook)
• Ability to multi-task with strong attention to detail
• Ability to work well in a face-paced environment
• Flexible work schedule based on call volumes
• Ability to workdays/evenings/weekends
• Must be comfortable working independently as well as part of a team

The Sales Coordinator may various types of shifts on a rotating schedule that may include days, evenings and weekends.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.