Job Description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Activities:

 Process all reservation requests, changes and cancellations received by phone, email or fax in a courteous, efficient and professional manner.
 Process all direct and third party reservations in a timely and efficient manner
 Ensure all rates and packages are maintained in the various reservations systems
 Monitor web sites to ensure content, including images and descriptions are correct and up to date.
 Ensure all Guest Services Agents are up-to-date on all local information, hotel services and the current packages, promotions and procedures.
 Continuous review/auditing of the hotel systems on a daily, weekly and monthly basis to ensure accuracy of reservations data. These quality checks include but not limited to: Inventory/Availability, reservation accuracy for transient, group and FIT’s.
 Monitor reservation inventory and block allotments to ensure maximum profit is achieved
 Conduct competitor pricing analysis to ensure best position is achieved with competitive set.
 Process deposits as required for individual and group reservations.
 Analyze social media data metrics and adjust strategies.
 Maintain all hotel social media platforms, ensuring content is accurate. Proactively promote events all hotel services.
 Assist with coordinating and implementing special sales promotions and packages
 Assist with group bookings as required by entering rooming lists, managing blocks and preparing group files.
 Empowered as required to meet and/or exceed the expectations of internal and external guests
 Assist the Sales Manager & Director of Sales as required to complete daily, weekly and monthly tasks.

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

• Education/ Experience: High School diploma or equivalent. Two years’ experience in sales and supervisory experience desirable. Special consideration will be given to those who exhibit exemplary performance.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.