Job Description

WELCOME TO SWISSÔTEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

WHAT YOU WILL BE DOING:

You are organized, creative and exceptional at handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.

At Swissôtel Chicago, our Sales professionals are ambassadors for engaging service and authentically local experiences.

• Lead entry and assignment, meeting space assignment and detail, lead response forms, proposal preparation
• Accurate and timely data entry into all systems, to include contracts and rooming lists
• Run and analyze month-end financial reports
• Serve as a communication liaison between our customers and Sales and Service team
• Lanyon data entry, monthly negotiated account production reports as needed
• Coordination of Site Inspections to include research on group/customer, site room inspection, preparation of site materials, entertainment reservations, Chef's table, staff instruction.
• Travel research and coordination, compilation of expense reports
• Coordination of FAM's, account maintenance, pre-con meetings, guest reservations, VIP assistance, and updating monthly action plans
• Banquet event order distribution in accordance with written procedure
• Manage inventory of office supplies and process purchase orders as directed
• Monitor customer RFP requests and assign to appropriate Manager for follow up as needed
• Support housing and reservations as needed
• Assist with marketing needs as requested
• Any other tasks that may be assigned

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• 1 year in related and/or equivalent sales experience preferred
• Bachelor’s Degree or 2 year degree from accredited university
• Strong administrative skill set
• Working knowledge and experience preferred with Microsoft office – word, excel, PowerPoint along with Opera Property Manager.
• Experience with Opera Sales & Catering an asset
• Professional, polished verbal presentation skills

Additional Information

WHAT IS IN IT FOR YOU:

• Position Hourly Rate: $26.76
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  • Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.