Job Description

Position Summary
To serve our external customers by providing timely, efficient and safe repair and maintenance of all company equipment (e.g. fountain units, coolers, vending machines) according to established company standards (e.g. Pepsi and manufacturer specifications) so that the company can meet its volume and profitability goals.

Essential Functions
• Troubleshoots, inspects, services and repairs all equipment (e.g. fountain units, coolers, vending machines) at customer locations according to established standards (e.g. manufacturer specifications, Pepsi standards).

• Performs preventative maintenance on all national account equipment at customer locations according to established standards (e.g. Pepsi standards; manufacturer specifications).

• Adheres to all company policies, standards and procedures (e.g. OSHA and safety requirements, AIBI and Pepsi standards, Federal/State/Local laws); wears all required personal protective equipment.

• Communicates with customers and Pepsi management on issues regarding equipment, products, opportunities and problems that arise at the customer location; educates customers on basic equipment troubleshooting and cleaning.

• Maintains parts inventory in company service vehicle; orders parts as needed; maintains a clean, neat and organized vehicle.

• Maintains confidentiality of pricing, repair costs, customer information and other sensitive and confidential information.

• Completes time-off requests, preventative maintenance records, daily reports and other paperwork as required according to established standards.

• Works assigned schedule, exhibits regular and predictable attendance and works overtime as required to meet workload demands. Performs other related duties as required.

• Communicates with co-workers to answer questions about equipment repair and to provide support.

Education Level
Minimum - High School or GED or equivalent
Preferred - Vocational / Technical n electrical, HVAC, mechanics or related field

Experience
0 – 1 years of merchandising /sales/customer relations experience. 1-3 years of previous mechanical and/or equipment troubleshooting experience.

Certificates & Licenses
Valid Driver's license; employee must be insurable to operate a vehicle, as a condition of initial and continued employment.

Additional Requirements
Knowledge of: beverage industry; product line; retail sales environment; various equipment (e.g. vending machines, coolers, fountain units); basic mechanics and troubleshooting, including electric and refrigeration. Skill in: internal and external customer service in a variety of settings; basic mechanical and troubleshooting skills. Ability to: work quickly, efficiently and independently without direct supervision; adapt to change; display a professional, positive attitude; read (e.g. diagrams, maps, schematics) and write; perform basic math functions (e.g. addition, subtraction); communicate effectively with customers and other employees and develop good working relationships; be trained on operating hand tools, refrigeration equipment and other mechanical equipment; drive a vehicle; multi-task; problem solve. Other functions, skills and abilities may also apply.